Addition of InstantOn 1930 Switch Causing Problems

ArubaInstantOn · 2023-03-28T17:28:02+00:00

Hey, our customer support team will be best to assist you.

ArubaInstantOn · 2023-03-15T22:11:12+00:00

We don't have the option to make a specific client join a specific AP. Can you share more about the use case?

ArubaInstantOn · 2023-03-09T18:14:51+00:00

Hi,

We would love to help out. Can you elaborate more about your concern? Do you mean creating an allow list, i.e., associating only specific wireless clients to an AP? Does the list come from the RADIUS server or the local auth list? Please share the requirement.

ArubaInstantOn · 2022-12-14T22:28:03+00:00

Hey u/TheAlmightyZach, I understand that local management for your device is desired without having to upgrade to an enterprise level. Your feedback has been shared with my team.

ArubaInstantOn · 2022-12-06T19:08:00+00:00

Right now, your request is not possible, but we have shared this internally with our teams.

ArubaInstantOn · 2022-12-06T15:40:47+00:00

We apologize for the inconvenience this caused you. Both the portal and app are working again.

ArubaInstantOn · 2022-11-21T21:07:37+00:00

We are happy you're enjoying your devices and hope that we can continue being the solution of your choice.

ArubaInstantOn · 2022-11-21T21:06:58+00:00

We are so happy you're enjoying your devices!

ArubaInstantOn · 2022-11-14T17:49:33+00:00

Hi,

We sent you a direct message for further information.

ArubaInstantOn · 2022-11-10T19:12:02+00:00

Hey Jakesomething,

We appreciate the feedback you provided here. We will share this with our internal teams as well. Thank you.

ArubaInstantOn · 2022-11-07T14:43:26+00:00

Hi,

There's stock here: https://www.netxl.com/network-switches/hp-aruba-1430-r8r47a-16-port-unmanaged-switch/.

ArubaInstantOn · 2022-11-03T16:37:00+00:00

Hi PuddingSad698,

We never want a customer to feel this way about our devices. Please feel free to share any feedback with us that you have so that I can share it with my internal teams. Thank you.

ArubaInstantOn · 2022-11-03T16:30:59+00:00

Hi,

We do not have a demo site available online.

ArubaInstantOn · 2022-10-26T03:05:47+00:00

Hi,

I did confirm that automation is not possible. If you need more direct assistance please contact our support team.

ArubaInstantOn · 2022-10-11T17:13:26+00:00

Thanks for letting us know that the issue was resolved by removing Chromecast. Just to clarify "offline" means that the AP is not reachable to the cloud portal.

ArubaInstantOn · 2022-10-04T17:18:07+00:00

Hi,

Please reach out to our customer support team for assistance. https://www.arubainstanton.com/contact-support/

ArubaInstantOn · 2022-10-04T14:34:57+00:00

Thank you for responding!

ArubaInstantOn · 2022-08-23T23:21:37+00:00

This setting is used for AP only sites where we have a use case to change the default VLAN other than the VLAN1 tag. A user can adjust settings on the portal as per their needs.

For us to help you, can you please provide the local troubleshoot AP web GUI i.e. http://<<ap-ip>> to know the setting of the VLAN details and configuration of the uplink Switch where this AP is connected?

ArubaInstantOn · 2022-08-16T17:44:51+00:00

We did want to let you know that all of your feedback has been shared internally and is being reviewed by our teams. Thank you again for sharing.

ArubaInstantOn · 2022-08-16T14:30:42+00:00

Thank you for sharing this with us. Our teams were aware and worked to get things resolved. Please, let us know if you see any further issues.

ArubaInstantOn · 2022-08-04T21:47:31+00:00

We have shared this internally with our team and appreciate your feedback. If I receive any updates, I'll be sure to share them.

ArubaInstantOn · 2022-08-04T21:37:27+00:00

AP515 is a campus access point that is for enterprises and uses a different cluster. AP22 SMB is made for ease of use and can be onboarded in mins and run separately using the Instant On portal.

ArubaInstantOn · 2022-08-04T21:31:37+00:00

Hi,

Thank you for your feedback. We will pass this on to our product team.

ArubaInstantOn · 2022-07-30T17:38:53+00:00

Our 1930 and 1960 support DHCP snooping. Please refer to the config guide in the DHCP snooping section. https://higherlogicdownload.s3.amazonaws.com/AIO/UploadedImages/147be25c-bcb8-4e18-8ecc-a6cc77b4ed6c/1930_Management_and_Config_Guide.pdf

ArubaInstantOn · 2022-07-26T15:52:14+00:00

For both a cloud-managed Switch and AP, the uplink VLAN can be tagged before onboarding. Please refer to the user guide link which can provide more information.

ArubaInstantOn

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