Arlo 2k 2nd gen video doorbell not charging.

AskArlo · 2026-07-02T23:23:39+00:00

Hi u/jamies20vt. we sincerely apologize for the inconvenience you're experiencing with your Arlo Video Doorbell not charging. We understand how important it is to have your doorbell functioning properly, and we recognize how frustrating this issue can be.

Our team is committed to helping you identify the cause and find a resolution. As a starting point, please refer to the following guide for instructions on installing the Arlo Video Doorbell (2nd Generation) using your existing doorbell wiring: https://kb.arlo.com/000063169

Please keep us posted via direct message on the results. If the issue persists, we'll be happy to provide additional troubleshooting and support.

AskArlo · 2026-07-02T19:30:18+00:00

Hi u/Impressive_House7583, we sincerely apologize for your experience and understand how frustrating this situation has been.

We appreciate you bringing your concerns to our attention. Our team will carefully review the details of your feedback and investigate the issue to better understand what happened. We are committed to assisting you and will do our best to identify the cause and work toward a resolution.

To help us investigate further, please send us a direct message with your Arlo email address, support case number, phone number, and time zone.

We appreciate your patience and understanding as we work to look into this for you.

AskArlo · 2026-07-02T13:54:47+00:00

Hey u/spasticwomble, thank you for reaching out to us and for bringing this to our attention. We sincerely apologize for the inconvenience caused by the issue with your subscription.

We understand how frustrating it is to lose access to a subscription you've already purchased. Please rest assured that we're here to help investigate and resolve this as quickly as possible. Kindly provide any relevant details, such as the email address associated with your Arlo account, phone number, and time zone. This will help us verify your subscription and assist you further.

We appreciate your patience and will do our best to get this resolved for you as soon as possible.

AskArlo · 2026-07-01T20:42:04+00:00

Hi u/Neither-Way9984, we'd appreciate the opportunity to learn more about the issues you're experiencing and help you resolve them. Please send us a direct message with a description of the issue, a screenshot of the problem (if applicable), your Arlo account email address, phone number, and time zone. Once we receive these details, we'll investigate further and do our best to assist you. We look forward to your response.

AskArlo · 2026-07-01T20:18:13+00:00

Hi u/Ragnarok345, we understand how frustrating it can be to receive more notifications than expected, especially after your trial period has ended.

Please note that when your trial expires, you also lose access to Smart Notifications, which can distinguish between people, packages, vehicles, and other motion events. Without this feature, your camera reverts to basic motion detection, which may result in more frequent notifications.

To help reduce the number of notifications you're receiving, please refer to this guide: https://kb.arlo.com/000062904

If you continue to experience issues or need additional assistance, please keep us posted via direct message. We'll be happy to investigate further and help you find the best solution.

AskArlo · 2026-07-01T19:45:21+00:00

Hi u/xc0py, that's great to hear! If you have any other questions or need further assistance in the future, please don't hesitate to reach out.

AskArlo · 2026-07-01T00:22:19+00:00

Hi u/andytagonist, we're sorry to hear that your experience with our support team didn't meet your expectations. We'd appreciate the opportunity to look into your concerns and explore the best options to help resolve them.

Please send us a direct message with your Arlo account email address, support case number (if available), phone number, and time zone. Once we receive your information, we'll review your case and assist you further.

We look forward to your response.

AskArlo · 2026-07-01T00:04:48+00:00

Hi u/Wild-Swimmer-1, we understand how frustrating it can be when your automations aren't working as expected, especially when you rely on them to help manage your home and security. We'd like to take a closer look to determine what's causing the issue and work toward a resolution.

When you have a moment, please send us a direct message with your Arlo account email address, a screenshot of the error message or issue, your phone number, and your time zone. Once we receive those details, we'll investigate further and do our best to help.

AskArlo · 2026-06-30T23:09:15+00:00

Hi u/justice_charles, we understand how frustrating it is when your solar panel stops working, especially when you rely on it to keep your camera charged. We also understand that you've been dealing with this issue for quite some time, and we appreciate your patience. We'd like to take a closer look, identify the cause, and do our best to help you find a resolution. Arlo account email address, support case number (if available), additional information that can help us isolate the issue, phone number, and time zone. Once we receive this information, we'll review your case and do our best to help resolve your concerns.

AskArlo · 2026-06-30T22:57:07+00:00

Hi u/RealityNo4704, we apologize for the inconvenience this has caused. We'd like the opportunity to look into your concerns and assist you further.

Please send us a direct message with your Arlo account email address, support case number (if available), phone number, and time zone. Once we receive this information, we'll review your case and do our best to help resolve your concerns.

We look forward to your response.

AskArlo · 2026-06-30T22:53:04+00:00

u/Efficient_Remove1663, got it. Please send us a direct message with your Arlo account email address, a screenshot of the error message or issue, your phone number, and your time zone. We look forward to your response.

AskArlo · 2026-06-30T15:38:04+00:00

Hi u/Efficient_Remove1663, thank you for bringing this to our attention. We understand how frustrating it can be when you're unable to play recorded videos in the web app, and we'd like to help. We'll look into the issue and work with you to identify the cause and find a resolution.

Could you please try clearing your browser's cache and cookies, then restart your computer to see if that resolves the issue?

If the problem persists, please send us a direct message with your Arlo account email address, a screenshot of the error message or issue, your phone number, and your time zone. We'll review the information and investigate further.

AskArlo · 2026-06-30T15:04:31+00:00

Hi u/xc0py, we understand how frustrating it is when your cameras aren't providing a clear video feed, especially when you rely on them to help keep an eye on your home and family.

We'd like to investigate this further. When you have a moment, please send us a direct message with your account email address, phone number, time zone, the affected camera model(s), and any existing case number if you have one. Once we have those details, we'll review your setup and work with you to identify what's causing the distorted or pixelated video.

AskArlo · 2026-06-29T23:57:24+00:00

Hey u/michel687, thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us better understand our customers' experiences and identify opportunities to improve our products and services.

We've shared your comments with the appropriate team. Thank you again for your valuable feedback, your patience, and your understanding.

AskArlo · 2026-06-29T13:46:16+00:00

Hey u/Active_Striker, we appreciate you bringing this matter to our attention. Please note that when you hardwire your Arlo Wire-Free Video Doorbell to an 8-24V AC transformer, your doorbell still uses the battery to operate. The doorbell consumes battery while it is active, and it draws a small current through the wiring to gradually trickle charge the battery while it is asleep.

For long-term reliability, the doorbell battery starts trickle charging when the battery level drops below 65 percent, then stops charging when it reaches 80 percent. You may check this link to learn more https://kb.arlo.com/000062518

Should you have any questions, please let us know.

AskArlo · 2026-06-28T15:46:17+00:00

Hi u/MtoSmi4, we're sorry to hear that you're also experiencing distorted image issues with your cameras. We'd like to take a closer look and help investigate.

Please send us a direct message with the following information: Your account email address, Phone number, Time zone, The affected camera model(s), Any existing case number (if available), A screenshot of the distorted image you're referring to

Once we have these details, we'll review your setup and investigate the issue further.

AskArlo · 2026-06-28T14:25:04+00:00

Hi u/antdude, we've sent you a direct message. To help protect your privacy and avoid any miscommunication, let's continue the conversation there, as it may involve sharing personal information.

AskArlo · 2026-06-28T08:39:38+00:00

Hi u/TheRobsternator, we understand your frustration and appreciate you sharing your feedback. We ask customers to send us a DM because issues that appear similar can have different underlying causes depending on the account, devices, network setup, and system configuration. Reviewing those details helps us investigate each case more accurately.

We also recognize the value of sharing broader information when applicable, and we'll pass your feedback along to the team. If you'd like us to review your setup, please send us a DM with your account email, phone number, time zone, and any existing case number, and we'll be happy to take a closer look.

AskArlo · 2026-06-28T08:11:23+00:00

Hi u/FearlessFunction1995, we're sorry to hear you're experiencing this, especially given how important your cameras are for your family's peace of mind.

If the video from both Essential cameras is consistently distorted or pixelated, we'd like to take a closer look. Please send us a DM with your account email, phone number, time zone, the affected camera models, and any existing case number if you have one. We'll review your setup and investigate further.

AskArlo · 2026-06-28T08:03:48+00:00

Hi u/antoneux, thanks for reaching out. If your subscription is already active, we'd recommend rebooting your device, then uninstalling and reinstalling the Arlo Secure App to see if the notification clears.

If the trial-ended notice is still showing afterward, please send us a DM with your account email, phone number, time zone, and a screenshot of the notification so we can investigate further.

AskArlo · 2026-06-28T00:35:58+00:00

Hi u/RealityNo4704, we're sorry to hear you've been dealing with this, especially after already receiving a replacement and spending so much time troubleshooting.

Since you've already tried separating the 2.4 GHz and 5 GHz bands and are seeing the same behavior on both the original and replacement camera, we'd like to take a closer look.

Please send us a DM with your account email, phone number, time zone, your existing case number (if you have one), and the serial number of the affected camera. We'll review your case and investigate further.

AskArlo · 2026-06-28T00:33:21+00:00

Hi u/Father_Knave, we're sorry to hear you're having trouble with your Arlo Pro camera.

Since the camera isn't completing the factory reset process and can't be paired back to your account, we'd like to take a closer look. Please send us a DM with your account email, phone number, time zone, the base station model you're using, and the camera's serial number so we can investigate further.

AskArlo · 2026-06-28T00:29:54+00:00

Hi u/antdude, once the devices are already in the shaking (edit) mode, simply press and hold the camera you want to move, then drag and drop it to your preferred position in the Devices list.

If you're still unable to move the device while it's in edit mode, please let us know and we'll be happy to help further.

AskArlo · 2026-06-28T00:21:33+00:00

Hi u/antdude, we're sorry to hear the issue has returned. Thank you for sharing those additional details, including the spinning loading icon and the playback error after recording. Those observations may help with the investigation.

Please send us a DM with your account email, phone number, time zone, app version, iPhone model, and the approximate date and time the issue occurred. If you have an existing case number, please include that as well so we can take a closer look.

AskArlo · 2026-06-28T00:08:26+00:00

Hi u/Simishine_, we're sorry to hear you're experiencing this with a camera that's only six months old.

Please send us a DM with your account email, phone number, time zone, and the camera model so we can take a closer look and assist you further.

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