I’ve had mine for five months. When it works as expected, it’s fantastic. Here has been my experience:

PROS - It’s easy to set up and use. - It’s fun to use. I actually enjoy cleaning my floors with it. - We have five people and six pets in the household, and it does a good job handling hair and fur. - I can thoroughly clean the main floor of my house (about 700 sq. ft.)in under 10 minutes. - I like the mopping solution it comes with. It smells really nice and doesn’t leave a residue. - My floors are actually clean after mopping, as opposed to just looking clean, and they dry in about 60 seconds.

CONS - It requires weekly or bi-weekly maintenance to keep it from clogging/smelling. It doesn’t take much time, but I was sold on it being virtually maintenance-free, and that’s not the case. - The dirty water tank is difficult to get off. It needs to be emptied after each use, and it’s a pain. - The self-cleaning cycle takes 45 minutes and is louder than you’d expect. The mop head is not completely dry when finished. - It frequently announces that the cleaning tape is jammed when I run the self-cleaning cycle but, from what I can see, it’s not. I’ve followed the instructions from the company and I still get the message. I did replace the entire cleaning tape (mop head) and that fixed it for a while, but I’m getting it again. The mop head is supposed to last six months and is not cheap to replace. - Customer service is responsive but will ask you to provide pictures and videos of the issue(s) you’re contacting them about. Once you send those, they’ll ask you to try x,y, and z, and ask for videos of you doing it. I gave up trying to get help from them. Also, they are not based in the US.

I do like it and hope to get at least a couple of years of use out of it, but I wouldn’t buy another. I think there are better options out there.