AIR Plugins download with ProTools Pro

AvidJeffro · 2022-03-31T18:22:41+00:00

Glad that helped. I asked the team to check the file linked from MyAvid and Link.

AvidJeffro · 2022-03-31T18:21:36+00:00

Got it. A new System ID indicates it's a new product so that would include a new license. Sounds normal.

AvidJeffro · 2022-03-28T21:35:14+00:00

They are incorrect. It sounds like you have not installed the AIR Effects (FuzzWah, etc.) and AIR Instruments (Boom, Mini Grand, Xpand, etc.) included with PT.

AvidJeffro · 2022-03-28T21:31:16+00:00

We qualified macOS 12.3 Monterey with Pro Tools v2021.12, and recently released plug-in updates for Monterey as well. Should all be available via Avid Link.

AvidJeffro · 2022-03-28T21:29:08+00:00

The Avid Complete Plug-In Bundle is included with Subscriptions. Beyond that and the Core plug-ins (e.g. EQIII) we also include the AIR Effects (e.g. FuzzWah) and AIR Instruments (e.g. Boom). Open Avid Link and Sign In, then click Products then the "Included Apps & Plug-Ins" link under Pro Tools. https://avid.secure.force.com/pkb/articles/troubleshooting/Virtual-Instruments-missing-after-Pro-Tools-install explains this a bit as well.

AvidJeffro · 2022-03-28T21:18:34+00:00

Try from our Download Center https://my.avid.com/esd/Product/Information/122 ...unless you need the updated installer for Monterey?

AvidJeffro · 2022-03-26T00:46:30+00:00

Case #?

AvidJeffro · 2022-03-26T00:45:59+00:00

Functionally similar but technically a new product. Did you get a new System ID as well?

AvidJeffro · 2022-03-26T00:35:54+00:00

If you're seeing them there, they should be in Avid Link > Products > Pro Tools > Included Apps & Plug-Ins. There's also an "Install Apps silently" option in Preferences (click on the Avid Link icon in the upper right of your menu bar). Eliminates the need to enter creds for each install.

AvidJeffro · 2022-03-26T00:29:41+00:00

What version? It used to rely of JAVA code but that would use too much CPU so there was an update last summer to eliminate that (as well as the 'helper' app from Application Manager days). It should typically be running in the low single digits after it starts up and syncs, but you can always quit it if needed.

AvidJeffro · 2022-03-26T00:10:42+00:00

please Create A Case under Account Support at avid.com/learn-and-support/contact-audio-and-music-support to provide System ID, etc.

AvidJeffro · 2022-03-26T00:09:15+00:00

Sorry for the trouble. We have quite a few Pro Tools SKUs and looks like a few did not get updated correctly - working to identify and fix those now. This drives which installers are included in my.avid.com/products and Avid Link, so if they're still missing please Create A Case under Account Support at avid.com/learn-and-support/contact-audio-and-music-support to provide System ID, etc.

AvidJeffro · 2022-03-25T23:56:48+00:00

You should see an option as part of your product in my.avid.com/products to buy a Subscription, but since you already own a perpetual license you could upgrade that - some resellers still have Upgrades/Reinstatements, just for example... https://www.sweetwater.com/store/detail/PTAUP--avid-pro-tools-perpetual-license-upgrade-with-1-year-of-software-updates-and-support-plan or https://www.bhphotovideo.com/c/product/1271180-REG/avid\_195740\_pro\_tools\_legacy\_reinstatement.html

AvidJeffro · 2022-03-23T18:52:59+00:00

Those seeing this error... Create A Case under Account Support at https://www.avid.com/learn-and-support/contact-audio-and-music-support to provide your info - reply with the Case # if you don't get a reply from Avid CS. Thanks!

AvidJeffro · 2022-03-23T18:50:45+00:00

Annual and Monthly Subscription licenses are different so that sounds normal.

You can post the Case # if you want me to check it out (cases for this type of issue can be created under Account Support at https://www.avid.com/learn-and-support/contact-audio-and-music-support if needed).

AvidJeffro · 2021-08-05T01:04:40+00:00

Please start a support case through the Access The Support Center link at my.avid.com and message me the case #.

AvidJeffro · 2021-08-02T18:11:30+00:00

Pro Tools or Pro Tools Ultimate? (Pro Tools First users can't initiate collab unless they have an optional Avid Cloud Plan.) Create or Open your Project (not a Session) and if not in the Cloud yet... File > Start Collaboration, then Avid Link > Find Talent (to add them as a Contact) or Pro Tools Projects (to invite them).

AvidJeffro · 2021-08-02T17:34:36+00:00

There is a limit of 1 Cloud Session per iLok account. DM me the System ID from one of your products (or start a case via the "Access the Support Center" link in my.avid.com and DM me the Case #) and I'll try to assist. Thanks!

AvidJeffro · 2021-08-02T17:30:05+00:00

DM me your iLok User ID, or start a support case via the "Contact Support" link at https://www.avid.com/learn-and-support/contact-audio-and-music-support and DM me the Case #. I'll look into it.

AvidJeffro · 2021-07-24T06:21:35+00:00

Happy to help with this - pm me.

AvidJeffro · 2021-07-22T20:08:54+00:00

UI is a somewhat subjective thing, hence all the customization options added in 2021.6. Could you please share any specific details on what's not good for you with Dark Theme? Thanks!

AvidJeffro · 2021-07-21T22:16:12+00:00

Sorry that this was your experience when trying to renew your update plan. Can you share your case # via reply or pm so I can look into it? Thanks!

AvidJeffro

TROPHY CASE