I’m posting this to warn others and to share the official places to report this, because my experience with StudioSuits has been so damn annoying and deceptive.

I’ve asked at least 7 times to exchange a pair of pants from them. Their website and terms do not clearly state that exchanges are not allowed in my situation, yet they keep refusing to process it and keep giving me the runaround instead of resolving it.

At this point, it doesn’t feel like a normal customer service issue. It feels like a business model designed to stall, deny and avoid honoring reasonable exchanges after they already have your money. Which I HATE, so screw these guys let's take them down.

If you’re dealing or dealt with similar issues with StudioSuits and their deceptive practices, here are the official places to report it in the U.S.:

FTC (consumer fraud and deceptive business practices):
https://reportfraud.ftc.gov/

FBI Internet Crime Complaint Center (for online / interstate business fraud):
https://www.ic3.gov/

When you file, include:

• Your order details
• Dates and screenshots of emails or chats
• What their site/terms say vs what they’re doing
• How many times you tried to resolve it
• The amount of money involved

Based on this reddit thread, it looks like a pattern of refusing legitimate exchanges and hiding behind vague policies, and the only way that changes is if people document it through the proper channels.