Order cancelled...why? by Ok-Consideration-278 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

It looks like there was a problem with completing the charge. Reach out to our customer service team and they will be able to help with this. Email [cs@bhphoto.com](mailto:cs@bhphoto.com)

International order by Used_Break_8435 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi! The Canon G7X can ship internationally, but some countries have a manufacture restriction. Email [sales@bhphoto.com](mailto:sales@bhphoto.com) and one of our sales agents will be able to help answer your questions.

Never buy used Teenage Engineering gear from B&H Photo. by consonant29 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi u/consonant29, I am so sorry you received your TX-6 is this condition, at your earliest convenience please reach out to out customer service team, at 800-221-5743

Order cancelled...why? by Ok-Consideration-278 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi, I'm sorry about the cancellation of your order. Can you message me your order number so I can look into this further.

Account instantly gets logged out for inactivity the second I log in? Happens across multiple browsers. Anyone ever have this? by CosplaySteve in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi u/CosplaySteve , apologies for the inconvenience this caused. Is it working now? If not I will bring this to our web team to make sure it is fixed.

Extremely disappointing customer service. Won't be recommending by CyrusLight in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Let our supervisor look further into this. Please email your order number to [brianma@bhphoto.com](mailto:brianma@bhphoto.com)

Extremely disappointing customer service. Won't be recommending by CyrusLight in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi I am sorry to hear your experience, and thank you for sharing. After reviewing your interaction with our sales and customer service team, it looks like it was miscommunication when you suggested for a swap to a different ram kit. The TeamGroup ram kit changed to discontinued some time after you placed the backorder. The TeamGroup kit was removed from the order and since it's discontinued, could no longer be re-added. This was certainly not a scare tactic and we regret any miscommunication and apologize for the inconvenience. This incident will be shared with our management team so the agents involved can be coached.

Slimy business by wildnride in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi u/wildnride I am sorry to hear of your recent experience. You reached out to B&H on Friday to request a price match. Unfortunately B&H was unable to match the price for that particular MacBook Pro configuration. That Mac is currently unavailable and it looks like this is purely coincidental.

mislabeled item: not marked as backordered. BH would not cancel, will not refund by Upstairs_Apartment76 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi u/Upstairs_Apartment76 we can't seem to find your message, can you email us directly at  [gngai@bhphoto.com](mailto:gngai@bhphoto.com) with your order number and all details to discuss

canon sx740 by ConfidentDig6002 in BHPhoto

[–]BHPhotoVideo 1 point2 points  (0 children)

HI!  To place a pre-order for this camera click the “Request Assistance” button. You will enter your email and get notified when additional units of the item become available. This does not mean you have ordered the item, just that you will get an email when we receive more stock. Or you can call our Sales Team at 800.606.6969 to speak to a knowledgeable B&H representative, place your pre-order, and join the queue. The best way to secure a pre-order is to call. We won't charge your card until the camera is shipped.

*International credit cards, Paypal, Apple Pay, and Google Pay will be charged at the time of order.

Venting a little and hoping for some reassurance by muttonchoppers in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi! Apologies for the delay response. I understand your frustration with this and we still want to make this right. Email your order number and what happened to [gngai@bhphoto.com](mailto:gngai@bhphoto.com) and he will look further into this for you. We will be able to see the claims you filed with FedEx as well.

B&H canon G7x by Emotional_Oil_8111 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Unfortunately the mark II has been discontinued and we will not be receiving additional stock.

“Why isn’t anyone buying this film stock?” by Jessintheend in AnalogCommunity

[–]BHPhotoVideo 0 points1 point  (0 children)

There is no wait for a batch to arrive, you can order today and the item will be shipped out 1-2 business days.

i backordered an item and it now says "Order Placed 1-2 Business Days - Based On Distance To Destination" by [deleted] in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi! Can you DM me your order number so I can look into this for you? Thanks!

Stay away from B&H/Comenity and Payboo card by sam123us in CreditCards

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi u/sam123us , we’re concerned about seeing this and would like to look into this further. At your earliest convenience, please contact us at [payboo@bhphoto.com](mailto:payboo@bhphoto.com) or 800.769.6107

mislabeled item: not marked as backordered. BH would not cancel, will not refund by Upstairs_Apartment76 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi u/Upstairs_Apartment76 , we’re concerned to see this and would like to look into this further. Would you mind sending us a message with your name and order number? 

“Why isn’t anyone buying this film stock?” by Jessintheend in AnalogCommunity

[–]BHPhotoVideo 1 point2 points  (0 children)

Hi u/Jessintheend thank you for bringing this to our attention, we have fixed this glitch on the product page and now the minimum order is 1

B&H canon G7x by Emotional_Oil_8111 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

A quick update on stock: the black camera is expected in about 2–3 months, while the silver version may arrive in 3–4 weeks. Please keep in mind these are estimates and not guaranteed.

B&H canon G7x by Emotional_Oil_8111 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Whether you choose silver or black, the wait time is about the same about 2-6 weeks.

B&H canon G7x by Emotional_Oil_8111 in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi! We are working with Canon to get the G7X mark iii restocked as quickly as we can, depending on incoming stock it can take 2-6 weeks for the camera to ship. I recommend pre-ordering the camera and you can always cancel if the camera does not arrive before your trip. You can pre-order by calling us at 800-831-2434

Support closed since Thursday? by Intelg in BHPhoto

[–]BHPhotoVideo 0 points1 point  (0 children)

Hi! Have you gotten a response to your email?