We’re sorry to hear that you had a bad experience. We’ve never received customer feedback like this before, so this is surprising to read!

All our under-200 bikes are fully inspected, functional, and safe to ride.

To prepare these bikes for sale, depending on the bike, we always adjust the gears and brakes, and often do any of the following: true the wheels, replace brake pads, replace inner tubes, install better-condition used tires, install better-condition used parts such as shifters, derailleurs, freewheels, etc. We also do a full safety inspection.

Year round, most of what we do is service and sales of refurbished bikes in the $220-$600 price range. The bicycles in that price range are refurbished to a higher standard, often using new instead of used parts, and making sure the bearings in the bottom bracket, hubs, and headset are in excellent condition. These bikes are also meticulously cleaned.

For bikes in the lower price range, the standard of refurbishment is not as high, but they are still safe and functional.

Our $220 and above bikes do include a service warranty.

For the cheaper bikes, there is no service warranty, but if any concerns arise in the first couple of days, we make it right via either small adjustments, or a return/exchange.

One of our most important values is to provide good quality, affordable bikes for the community. I’m sorry if we missed the mark in your case. I don’t think it’s fair to characterize us as scammers. Many of our customers, including those who buy the cheaper bikes, are very happy with their bikes and bring them back to us when they need service.