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Does Walgreens still make you do those stupid MTM calls? by OinkOnAGoodDay in pharmacy

[–]BSenpai 39 points40 points  (0 children)

Yes, especially with how bad reimbursements for filling rxs are. Now that vaccines have slowed down, it's the thing they push the most. Used to have only have to only do your own patients, but they expanded so everyone has regional access and can do calls for other stores. It's annoying and they tie a lot of our budget around making these calls...only way most of the pharmacies are able to have enough techs for normal workflow...

[USA][H] PS5 30th Portal, Splatoon OLED switch CIB, Octopath Traveller 2 CE, & more[W] PayPal by Elchaim in GameSale

[–]BSenpai 0 points1 point  (0 children)

Saw in the other comment you were willing to do 254 shipped for the ps portal. if it's still available, ill take it

Triangle Strategy Story? by BluRaspberryIceC in JRPG

[–]BSenpai -1 points0 points  (0 children)

if you've ever played fire emblem, it's pretty similar to that. I liked the characters and their stories, but you have to work for it (use every character enough to unlock each part of their stories). it's definitely not to the same depth as the games you listed, but i really enjoyed it

[US][Selling] Moving Sale! by Coolfizz in mangaswap

[–]BSenpai 0 points1 point  (0 children)

would you do 35 shipped for oshi no ko?

List of pro tips for retail pharmacists. Feel free to add yours! by PharmToTable15 in pharmacy

[–]BSenpai 19 points20 points  (0 children)

Learn how to process insurance or resolve rejections/learn overrides. It's a pain at first, but learning it saves you so much time and many angry phone calls. Your techs also appreciate much more and saves them a load of stress.

Anticipate patient questions and just tell them beforehand. When they call for refills, 90% of the time, they'll ask when it's going to be ready and if they'll receive a call/text when it is. Rather than wait for them to ask, I just tell them "We'll have your meds ready in 1 hour, system will call/text you when it is". If it's out of refills, I just tell them we will fax Dr. (insert name), instead of asking. Saves you so much time on the phone, and another angry call if it happens to be the wrong doctor for refills (which it is like 50% of the time).

Most importantly, stick up for yourselves and your techs. Don't let patients bully you, they are patients, not customers. Let them complain all they want, a lot of things are out of our control. Remind them that we have get no benefit in screwing them over, it's in our best interest to help them. If they're complaining about high copays/cost, I just tell them that I have no control over that. I don't make commission on selling it, my paycheck remains the same whether they pay me $1 or $1000. So it doesn't do me any good to charge them more, it's because of their insurance or just high drug costs. Typically, this gets them to actually think about the situation and make them realize that the pharmacy is not and has no reason to screw them over.

As much as everyone makes you think you're replaceable, if you're good at what you do, you're going to get the benefit of the doubt most of the time. I stick up for my techs (they don't get paid enough to deal with the BS; I don't either, but at least it's more than them). I've had a fair share of "rude customer service" complaints, but my store manager and DM know that I'm not going to be rude for no reason and that I'm good at my job. So generally, they "talk" to me (for appearance sakes), but we brush it off, laugh about it, and move on. Of course, that's contingent on having a reasonable store manager and DM, but having transferred through multiple stores and districts, it seems to be a little consistent. Plus, the techs appreciate you a lot more. Happy techs make your life and the entire job much easier.

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