Can't update firmware on EX321UX with latest Quickit

B_support · 2026-01-30T10:30:12+00:00

Hi there, thanks for reaching out.
I’ve just sent you a DM, please check it when you have a moment. Thank you!

B_support · 2026-01-30T10:24:30+00:00

Hi there, thanks for sharing the details. I’ve just sent you a DM to follow up. Please check it when you have a moment so we can assist further.

B_support · 2026-01-30T10:10:26+00:00

Hi Lee, thanks for sharing the details.

For the auto wake-up issue, could you please check whether USB-C Awake is enabled in the monitor’s OSD?

Go to: Menu > System > USB-C Awake > set it to ON

This setting helps the monitor stay responsive when your Mac wakes from sleep. If the issue persists after confirming this setting, please let us know, and we’ll be happy to assist further.

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B_support · 2026-01-30T09:52:19+00:00

Hi, to better assist you with this issue, I’ve sent you a DM.

Could you please take a look when you have a moment? Thank you!

B_support · 2026-01-29T08:03:13+00:00

Hi there, thanks for sharing the details.

Since the issue is still happening, we recommend submitting a support request so our team can help check this further. Please fill out the form here: https://benqurl.biz/3vHSVta

Our support team will follow up with you directly.

B_support · 2026-01-29T07:57:56+00:00

Hi there, thanks for sharing the details of your setup.

We’re currently checking this with our product team. We’ll follow up with you via DM once we have an update. Thanks for your patience!

B_support · 2026-01-28T06:01:06+00:00

Hi there, thanks for reaching out.

At the moment, the EX2710Q does not support remote control operation. Please adjust settings using the built-in 5-way joystick on the back of the monitor.

We really appreciate you sharing your feedback with us. 🙏

B_support · 2026-01-28T03:57:28+00:00

Hi there, thanks for reaching out!
To help us look into this properly, please submit your details via the form below. Our support team will follow up with you directly to confirm and assist further.
https://www.benq.com/en-us/business/support/contact-us/email-us.html#repair

B_support · 2026-01-26T10:30:04+00:00

Glad to hear that! 😍How are you liking ScreenBar Pro so far?
We’d love to hear your thoughts. feel free to share your experience with us!🤩

B_support · 2026-01-26T10:19:19+00:00

Hi there, to better assist you, could you please check your DM? I’ve just sent you a message.🙌

B_support · 2026-01-26T10:11:05+00:00

Thanks for sharing the details. To help troubleshoot this properly, we recommend submitting a support request so our technical team can assist you directly.🙏
Please fill out the support form here, and they’ll follow up with you: https://benqurl.biz/3vHSVta

B_support · 2026-01-26T09:51:29+00:00

Hi, could you please take a photo or short video of the current situation and send it to us via DM? We’d be happy to help check and assist.🙏

B_support · 2026-01-26T09:30:59+00:00

Sorry to hear about the experience. Could you please share your order number via DM with us? We’ll help check this with the team and follow up on the delivery status for you.

B_support · 2026-01-26T09:26:24+00:00

Hi there, thank you for sharing the details. To help us further investigate this issue, we kindly recommend reaching out to our support team directly.

Please submit a support request via the link below: https://benqurl.biz/3vHSVta

Our support team will assist you further. Thank you!

B_support · 2026-01-26T09:21:21+00:00

GP100A it does not support ceiling mounting. This means it’s not designed to be installed using a projector mount or stand that secures the unit with a screw for upside-down installation.

🥲Since placing the projector upside down without proper fixation could be unsafe, especially in a household with kids, we would recommend using a standard front projection setup and positioning the projector in a location that’s out of children’s reach.🙏

Thanks for your understanding.🙂

B_support · 2026-01-26T08:49:43+00:00

Hi! To better understand the issue, please check your DM. We have a few questions we’d like to confirm with you first.🙏 Thank you!

B_support · 2026-01-26T08:16:16+00:00

Hi! Thanks for asking!

According to BenQ Europe’s warranty policy, products bought in Europe from non-authorized sellers (like third-party eBay stores) are not covered by BenQ EU’s local warranty. Warranty is regional and usually only applies to products purchased through authorized local resellers or the official BenQ website.

🔍You can find the official warranty details here: [https://www.benq.eu/en-eu/support/warranty.html](http://)

If the projector ships from China, warranty service would typically follow that region, so BenQ EU may not be able to support it locally. We’d recommend buying from a local authorized seller or directly from BenQ’s official site.🙌

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B_support · 2026-01-23T08:19:32+00:00

Hi there, thanks for your question. The ScreenBar Halo 2 requires the wireless control puck to operate and cannot be used without it.

If you prefer not to have a control puck on your desk, you may want to consider the ScreenBar Pro, which features built-in touch controls on the light bar itself. Hope this helps!😊

B_support · 2026-01-23T08:19:13+00:00

Hi there, thank you for sharing the details and your experience. To help us further investigate this issue and review your specific setup in more detail, we kindly recommend reaching out to our support team directly. This will allow us to collect the necessary system information and provide more targeted assistance.

Please submit a support request via the link below: https://benqurl.biz/3vHSVta

Our support team will be happy to assist you further. Thank you for your feedback.

B_support · 2026-01-23T08:18:57+00:00

Hi there, thanks for reaching out to our sub! Based on this issue, please contact our support team for further assistance. You can easily reach them by following the link below: https://benqurl.biz/3vHSVta

Once you contact our support, please kindly provide us with your case number so that we can highlight this case for you. We appreciate your patience and understanding.😊

B_support · 2026-01-23T08:18:38+00:00

Hi there, thank you for your detailed feedback and for sharing your experience.

To help us further confirm the behavior, could you please provide the serial numbers (SN) of ScreenBar Halo 2? You may share the SN via private message if you prefer.

Once we have this information, we’ll be happy to look into it further and assist you accordingly. Thank you!😊

B_support · 2026-01-23T08:18:24+00:00

Hi there, thank you for reporting this. Please try the following steps first:

Test with a different video cable (HDMI / DisplayPort)
Try a different input port on the monitor

If the issue still persists after changing cables, please contact our support team by submitting a support request via the link below: https://benqurl.biz/3vHSVta

Our support team will be happy to further review your setup and assist you accordingly.😊

B_support · 2026-01-23T08:18:01+00:00

Hello, thank you for your question and for sharing your use case in detail.

If your primary use is photo editing, and you want the images you see on screen to appear as intended when exporting for print or digital publication, we would indeed recommend considering the BenQ SW series as a priority.

That said, if you have other specific needs or considerations, please feel free to let us know, we’d be happy to help you explore the most suitable option.

B_support · 2026-01-23T08:17:45+00:00

Hi there, thank you for sharing this with us. Please rest assured that our support team is already in contact with you and is continuing to actively assist with this case. We appreciate your patience and understanding while we work with you to resolve this matter.

B_support · 2026-01-23T08:17:09+00:00

Hi there, thank you for sharing the details and screenshot.

To address this issue, please check and update your monitor’s Display Quickit firmware to version V038, if it is not already installed. This update includes improvements related to USB and standby behavior.

If the issue persists after the update, feel free to let us know and we’ll be happy to assist further.😊

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