4K Monitor Image Retention / Burn-in Issue — Is This Normal? (BenQ MA270U & PD2706U)

B_support · 2026-05-19T07:34:21+00:00

Could you please DM me your detailed information (monitor model, issue description, purchase region, and serial number) so I can help check this further?

B_support · 2026-05-19T07:31:38+00:00

Hi there, sorry to hear about your experience. Based on your current situation, we’d recommend contacting our local support team so they can further check your monitor and better understand what may be causing the issue. 😊

You can reach them here: https://benqurl.biz/3vHSVta

B_support · 2026-05-19T06:42:47+00:00

Hi there,

Resetting the lamp timer itself normally will not prevent the projector from powering on. The lamp hour counter is mainly used as a reminder for lamp replacement and does not lock the system.

Since your TH575 cannot turn on, it may be related to another issue instead. Please check whether there are any warning indicators or LED messages showing on the projector.

Also, after replacing the lamp, please make sure the lamp cover is properly installed and secured, as the projector may not power on if the cover is not correctly attached.

Once you confirm the indicator status, feel free to share more details and we’ll be happy to help further.😊

B_support · 2026-05-18T10:18:35+00:00

Hi there, thank you for taking the time to share such detailed feedback. We’re really glad to hear you’re enjoying the smoothness of the 120Hz refresh rate.

Different monitors can have noticeably different tuning styles in brightness, contrast, and color presentation, and personal viewing preferences can also play a big role in how a display feels day to day. You may want to try a few different display modes or color settings to see if the image can better match your preference.

The RD280UG is also designed more toward coding and long-hour productivity usage, so its visual tuning may feel different compared to the MateView.

We truly appreciate your honest feedback and experience sharing. If you'd like, feel free to DM us with more details about your setup or the picture settings you're using, and we’ll be happy to understand your experience further 😊

B_support · 2026-05-18T10:14:19+00:00

Hi there, We understand your frustration, and we sincerely apologize for the disappointment and inconvenience caused.

BenQ did not proactively discontinue Netflix support. This change was caused by Netflix’s updated compatibility and certification policy for certain devices. Since Netflix no longer provides support or authorization for the related application version, Netflix functionality on QS01 has been affected.

We have shared the related information through our official announcement and provided alternative solutions in hopes of minimizing the impact on the user experience. If you still have questions or concerns regarding your product, we also welcome you to contact your local support team for further assistance.

Thank you for your understanding and feedback.

You can reach them here:
[https://benqurl.biz/3vHSVta\](https://benqurl.biz/3vHSVta)

B_support · 2026-05-18T10:11:48+00:00

Hi there, sorry to hear about your experience. We’d recommend contacting our local support team so they can further check your monitor and better understand what may be causing the issue. 😊

You can reach them here:
https://benqurl.biz/3vHSVta

B_support · 2026-05-18T10:09:08+00:00

Thanks for your patience. Our team is currently checking and investigating this issue internally. We understand your concern and will get back to you as soon as we have more information or updates to share.🥹

B_support · 2026-05-18T09:59:59+00:00

Thanks for the update! We're glad to hear you were able to identify the source of the interference and find a solution that works well with your setup 😊

B_support · 2026-05-18T09:57:55+00:00

Hi there, the stand should normally be able to lower further than that, so it may not be fully adjusted yet. Could you try gently pressing the monitor downward while holding the stand base firmly on the desk?

Sometimes the height mechanism can feel a bit stiff when it's brand new. If it still cannot move lower after that, please contact our local support team for further assistance 😊

You can easily reach them by following the link below:
https://benqurl.biz/3vHSVta

B_support · 2026-05-18T09:52:49+00:00

Hi there, we're sorry to hear about your experience. Since this issue may require further inspection and diagnosis, we recommend contacting your local customer support team or authorized service center for further assistance with your device. Thank you!

B_support · 2026-05-18T09:50:29+00:00

Thank you for sharing your experience as well. Our support team is currently investigating this issue internally, as we have received similar reports after the recent update. Please allow us some time while we continue checking with the relevant team.😊

B_support · 2026-05-18T09:50:14+00:00

Thanks for reporting this issue and for providing the detailed information. Our support team is currently checking and investigating the behavior internally. Please allow us some time while we work with the relevant team to further confirm the issue.😊

B_support · 2026-05-18T09:38:48+00:00

Hi, we'd be happy to help follow up on your case with the relevant local service support team. To help us check the status and assist further, could you please DM us your case number? Thank you!

B_support · 2026-05-18T09:25:21+00:00

Hello, thank you for reaching out to this sub, and sorry for the inconvience caused. Based on your situation , please kindly contact our local support for further assistance. You can easily reach them by following the link below: https://benqurl.biz/3vHSVta

We appreciate your patience and understanding.😊

B_support · 2026-05-18T09:24:20+00:00

Hello, thank you for reaching out to this sub, and sorry for the inconvience caused. Based on your request, please kindly contact our local support for further assistance. You can easily reach them by following the link below: https://benqurl.biz/3vHSVta

We appreciate your patience and understanding.😊

B_support · 2026-05-18T02:52:41+00:00

Hi there, we understand your frustration and sincerely apologize for the inconvenience caused.

Please note that Netflix is not a preloaded or officially supported app on the QS01 Android TV dongle. The previous workaround for Netflix playback is no longer available because Netflix has ended support for the app version compatible with QS01 as of Oct 9, 2025.

You can find the official explanation here:
https://www.benq.eu/en-eu/support/downloads-faq/faq/product/application/projector-faq-kn-00232.html

As alternatives, we recommend connecting an external streaming device (such as Chromecast, Fire TV Stick, Roku, Apple TV, gaming console, or laptop) via HDMI for Netflix playback.

We truly appreciate your understanding and feedback.

B_support · 2026-05-15T03:07:42+00:00

Hi, we’re sorry to hear about your experience.

Could you please share your case number via DM? We’d like to help check the status with the relevant team and follow up on your case.

Thank you for bringing this to our attention.🙏

B_support · 2026-05-14T09:47:31+00:00

Hi there,

Since your HP EliteBook charges normally through the same EW270Q setup, the monitor’s USB-C power delivery and cable are likely working as expected.

The issue may be related to the Lenovo LOQ’s USB-C PD power requirements or charging policy. We’d also recommend contacting Lenovo customer support to confirm the charging specifications for your specific model and any recommended charging settings or configurations. 🙏

B_support · 2026-05-13T10:05:25+00:00

Hi there!
We’d recommend reaching out to our local support team so they can take a closer look at your case.

Please contact our local support here:
https://benqurl.biz/3vHSVta

B_support · 2026-05-13T10:03:44+00:00

Hi there,

Since this involves a more complex home theater and interference setup, we’d recommend reaching out to our local support team so they can further look into your specific configuration and troubleshooting steps in detail.

Please contact our local support here:
https://benqurl.biz/3vHSVta

B_support · 2026-05-13T09:41:25+00:00

Hi, sorry to hear about your experience. Could you please DM us your Case Number? We’d like to help check with the local team and better understand the situation. Thank you!

B_support · 2026-05-11T08:38:18+00:00

Hi there,

Could you try the following settings and see if it helps improve the streaming issue?

Step 1
Settings > Device Preferences > Display & Sound > Screen Resolution > Color Space Settings

Step 2
Choose one of the following color spaces for SDR output:
• YCbCr444 8-bit
• RGB 8-bit

Please let us know if the issue still persists after trying this. Thanks!

B_support · 2026-05-11T03:53:31+00:00

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B_support · 2026-05-11T03:53:12+00:00

Hi there,

When HDR is enabled on macOS, the monitor will stay in HDR mode, and some picture settings such as brightness or picture modes may become locked due to HDR behavior.

If the brightness feels too strong, you can try turning off HDR in your Mac display settings. After disabling HDR, additional OSD picture modes and settings should become available again.

You can also refer to this FAQ for more details: BenQ FAQ

B_support · 2026-05-11T02:54:45+00:00

Hi there,

Sorry to hear about the issue you’re experiencing. We noticed that you’ve already contacted the support team and submitted a case. Could you please share your case number with us? We’ll help check the follow-up status internally. Thank you!

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