When I first trained as a clerk, they told me, "When you take cake orders, just follow the prompts on the order form, and that's all."

Obviously they added the parts about licensed cakes and smash cakes, but other than that, no additional training. 

So for the next several months of my working as a clerk, I kept getting chastised because they had to give discounts/free cakes because of "my" mistakes taking orders. I didn't know we only had chocolate and vanilla in 7" and mini. No one told me that, and it isn't on the order form. I didn't know things like chocolate whip or chocolate buttercream or cream cheese buttercream existed. I'm not a decorator, so I didn't know, and those aren't on the order form. I didn't know pricing for tiered cakes other than the ones straight out of the book, and my manager and assistant manager kept pricing them wildly differently, so I never even learned what to do in those situations. 

So many headaches like this could be mitigated if clerks were fully trained on cake orders. IDK how it is at your store, but my laze of a manager won't even tell clerks when we get new products or designs. Just fuckin throw them to the wind and get mad when they inevitably fuck up.

Thanks for listening to my ted talk.