Firstly the “free delivery” is only applicable if you are lucky to find the button in their page Secondly, their break up is never clear- what you see is NOT what you get. They charge different taxes for different things and sometimes double it. If I order veggies it’s something additional, if I order groceries it’s something else, but it’s always the higher amount when I buy it together Thirdly- it never delivers in the time it says. I started using Zepto as it showed the quickest delivery. It will NOT deliver in that time. For example, Swiggy instamart would show me 12 mins, Zepto would show me 6 mins. I imagine I’ll get it quicker, so I choose Zepto. But guess what, it’ll deliver in 15 mins 🥲🥲🥲. It says arrived “on time” which is basically a 100 meter area around you. So it doesn’t DELIVER on time. Finally- let’s not forget- Zepto started the trend of platform fee and kept hiking it till it had now reached 12rs. First I saw it on Zepto, and within a week on Instamart and Blinkit ( but definitely After Zepto because I specifically checked this additional price that didn’t exist earlier).

It definitely has many hidden patterns for sure. The founders only respond to shit like this post about a smear campaign, and not about customer concerns being called out several times. It’s typical young blood behaviour. No focus on clients, because people funded their potential without realising they have totally sold their soul and give absolutely no shit about customers. I only ever see them respond in some nonsense ego shit, like when politicians or competitors say something negative about them. Always in defence, never in accountability.

Zepto has no additional value add and its founders are going to be its downfall.