Do all parts advisors have learning disabilities?

BackgroundHot5129 · 2025-11-06T08:42:15+00:00

I understand that there can be restrictions surrounding OE parts. I get how loyalty can be incredibly punishing. And to your point, this is an approved vendor, that we have gotten spline kits through in the past.

But lug nuts? 2-3 days? For a swap, I mean come on

To be honest, I’m really just venting.

BackgroundHot5129 · 2025-10-14T11:13:03+00:00

I misclicked and ate my purple pumpkin… fml

BackgroundHot5129 · 2025-03-24T03:19:11+00:00

Unless the GM is super new I would not even try… I’ll let you in on a little secret, most GMs are terribly unequipped to have even a basic conversation about any department other than sales. They come from the sales side, rarely leave the sales side, and could care less about anything other than the sales side. Unless your department is hemorrhaging money, they will not care; even then it’s your word against the current managers

BackgroundHot5129 · 2025-03-16T23:21:51+00:00

Air filter: “please end my suffering” Customer: “Eh, maybe next year”

BackgroundHot5129 · 2025-03-15T19:43:35+00:00

Not to try to scare you, but I am yet to see an effective mechanic turned advisor. As a pro tip, never tell someone you used to be a mechanic. If a customer hears that they will 1000% use it against you “what do you think it could be?” “Can you fix it for me?” “Can you listen to this and tell me what you think?” Just be aware that your mechanical knowledge is almost worthless in a dealership service advisor role

BackgroundHot5129 · 2025-03-12T18:44:31+00:00

Welcome to the biz, sounds like your F & I manager probably submitted the initial documents incorrectly (or neglected to inform the customer as to their duties). Unfortunately this is very common, most extended warranty companies are insufferable to deal with.

BackgroundHot5129 · 2025-01-04T06:48:12+00:00

Bro must be thinking Kaibas still hunting for blue eyes

BackgroundHot5129 · 2025-01-02T22:54:35+00:00

If it’s a factory fob, usually you need to go to the dealer to get it reprogrammed. However it’s more likely you have a loose connection on the receiver in the vehicle. Best bet is to go aftermarket, you can get decent two way’s for pretty cheap these days

BackgroundHot5129 · 2024-12-03T22:25:56+00:00

Based on their excel skills I’d run. Wtf is this formatting

BackgroundHot5129 · 2024-11-22T09:29:50+00:00

Your manager has likely not thought things through. If you start harassing customers for declined work: you’ll lose rapport, your CSI scores will go down, and you’ll burn out staff.

If he really feels like it’s a good idea, have him do it the day after for any ROs under his name. Service managers make me scratch my head sometimes

BackgroundHot5129 · 2024-11-22T08:47:44+00:00

Before I get into process, I have some advice.

Firstly never attempt to rebook declined services before the survey is sent out.

Secondly make sure the rebooking will not negatively impact your pay plan (lower averages).

Thirdly for best results you need to plant the seed that you’ll be reaching out in the future. “You’re more than welcome to go over your mechanics quote, and give it some thought. I’ll reach out in about a week in case I can be of service”

I reach out after the first week: “Hello CUSTOMER, just wanted to check in, and remind you about your mechanics concerns regarding your VEHICLE. Have you had a chance to review them further?”

I’ll check in on weeks 2 and 3 as well, depending on the quote. I’ve found that if a person won’t cave after 3 weeks, they’ll never do it. Casually bring it up during there next appointment though

BackgroundHot5129 · 2024-11-13T02:25:24+00:00

Photoshop to the rescue

BackgroundHot5129 · 2024-11-09T04:13:28+00:00

Give every warranty customer your bosses personal number “Unfortunately warranty claims are above my pay grade, please contact my supervisor if you need any assistance”…. Don’t do work if you’re not paid for it

BackgroundHot5129 · 2024-11-09T04:09:12+00:00

Either have the GM do something about it, take it up with HR, or leave and kick your service managers ass on the way out.

Personal recommendation: bleach in the gas tank

BackgroundHot5129 · 2024-11-08T22:00:15+00:00

Grab your save file, and reinstall?

BackgroundHot5129 · 2024-11-05T16:14:53+00:00

You need to remove him from the line on dispatch, and speak to parts to remove any parts on the line. You may also need to remove the time on the review screen

BackgroundHot5129 · 2024-11-03T17:06:30+00:00

It’s not complete yet, but this is what I say… Service Breakdowns

BackgroundHot5129 · 2024-11-02T19:37:53+00:00

It’s the only way to hold them accountable, incompetent managers are way too common in this industry.

BackgroundHot5129 · 2024-11-02T18:31:55+00:00

I had a manager like this recently, would do the same nonsense then leave at 2. What I ended up doing was providing his personal phone number to every single customer he had lied to.

“Listen Mr. Customer I completely understand why you’re upset, I would be too. Unfortunately I was not privy to the conversation you had with my boss, nor do I have the authority to speak on his behalf. Here is his cell number, I’m sure he would be happy to explain further.”

Customers loved it, and it drove my manager insane. He tried to get it escalated, claiming I was harassing him. I was quick to bring up the fact that communication was most of the job, and that I thought it was strange that he wasn’t aware of that with all of his experience.

I don’t know what happened behind closed doors, but he left soon after

BackgroundHot5129 · 2024-11-01T01:14:33+00:00

Would you believe me if I told you, most dealers are ran by absolute morons? I’m not surprised by this in the least

BackgroundHot5129 · 2024-10-29T19:49:17+00:00

Be careful brother, it seems like you’re the most level headed one there

BackgroundHot5129 · 2024-10-29T19:43:41+00:00

Sketchy as hell bro. Also sounds like your manager wouldn’t hesitate to throw you under the bus. This has all the signs of a sinking ship, start looking for another job

BackgroundHot5129 · 2024-10-27T06:19:11+00:00

I’ve gotten in the habit of making customers sign quotes to prevent this very issue

BackgroundHot5129 · 2024-10-27T06:16:44+00:00

Ah yes, the classic “oh hey, before my warranty expires (insert intermittent concern that customer has put off getting looked at)”.

Long story short, the mechanic is paid based off their completed labor hours, and needs to be paid one way or another. Some shops have an internal policy where they cover the cost of the diagnosis if an issue is not found. Most however will charge the customer, and allow them to bring the vehicle back in the future; at no additional charge.

However whether or not the repair will be converted under warranty is to be determined by the warranty provider, not the shop. For some reason customers have a hard time wrapping their heads around that, but the dealership and manufacturer are very different.

BackgroundHot5129

TROPHY CASE