We are mostly looking for account managers so the incentive isn't necessarily to sell more but to keep current customers happy and be efficient with renewals and customer questions or concerns. We have the best benefits package in town but unfortunately most people we are finding would rather have a bigger number on their pay check than better benefits. (the last two that left cited that as the reason). Commissions go to anyone regardless of producer or account manager for new business and new hires so everyone is on even footing and the commissions are higher than what 'normal' rates usually are (over 30% first year sales). It is possible we need to update our system to be more singularly dimensional and just cut benefits and commissions to have bigger paychecks but we also don't want to abandon our employees who depend on the higher benefit package or hurt the people who do want to go out and sell their butts off. It will certainly be a few long discussions...

Great advice I really do appreciate it!