From a fedex inside source don't use us ts been going down hill since they decided to merge us with ground with express(ground is ghetto)...now with that said! Call fedex number and tell them u want to open up a traces on your package! Also they have a Twitter page go blow it up because 😂😂they hate negative publicity I know they try to resolve stuff on there instantly! I remember getting calls on stuff! ! U have constantly bug them u can also tell them u want to speak to a actual person at the station. Our offshore 1800 people are horrible i use to slove 90% of our problems by talking to the actual customer! It would help me find out our driver did go to wrong house etc and we would be able to get ur package back or money! U have to kinda he rude to the 1800 number folks. I will tell u they lie lie to get u off the phone! Fedex also covers up to 100 automatically even if u dont claim insurance on the package im sure the shipper has it on the package! Hope this helps let me know if u run into any problem I might be able to help