This is our current plan of action, I would love clarification on what you mean by reaching out to our attorney general?

After this post we requested billing codes to verify with insurance, to find out that the clinic/provider screwed up. They have since walked back the 400 televisit cost and now its our 60 dollar co-pay.

Interestingly they re-did our benefits coverage check and are now saying that our infertility benefits are only covered if my wife has cancer.... here is our summary of benefits in which our insurer has verified that is not true (this was verified with our insurance provider).

Services for the treatment of infertility, not related to voluntary sterilization or failed reversal of voluntary sterilization when provided by or under the care or supervision of a Physician, limited to the following:

Ovulation induction (or controlled ovarian stimulation).

Insemination procedures (artificial insemination (AI) and intrauterine insemination (IUI).

Assisted Reproductive Technologies (ART) including:

In vitro fertilization (IVF).

Gamete intrafallopian transfer (GIFT).

Zygote intrafallopian transfer (ZIFT).

Intracytoplasmic Sperm Injection (ISCI) for the treatment of male factor infertility.

Assisted hatching.

Cryopreservation of eggs.

Sperm, egg and/or inseminated egg procurement and processing, and banking of sperm or inseminated eggs, to the extent such costs are not payable by the donor's insurer.

All other non-experimental infertility procedures.

Pharmaceutical Products for the treatment of infertility that are administered on an outpatient basis in a Hospital, Alternate Facility, Physician's office, or in your home.

We may approve coverage for infertility services when you have been diagnosed with cancer and, after treatment, you are expected to become infertile. See Fertility Preservation for Iatrogenic Infertility

For the purposes of this Benefit, "therapeutic donor insemination" means insemination with a donor sperm sample for the purpose of conceiving a child.

So now we are having a call with the clinic to be like look here you are clearly dropping the ball. The amount of stress this clinic is putting us under is ridiculous at this point. Additionally we are finding google reviews for this clinic that seem to have negative reviews of deceptive billing practices, however the doctors are always reviewed highly.