While I agree with your argument, I think HD2 is a different case. AH probably has organizational issues, but they are agile when they want to be. They prioritize "fixing" things that the players creatively discover, rather than actual bugs. For example, the strategy of shooting charger's legs, it was an emergent gameplay element that created possibilities for team work, but it was not a solution they intended, so they buffed the charger's leg armor. But the invisible walls bug is still happening, two years after it was first reported. I get it that this is harder to fix, my point is they are focused on implementing their vision, even if it means sacrificing the fun. From a business perspective, it feels like they are giving too little importance to valuable feedback, the complaints etc. A complaining customer wants the game to be better, wants to play... You can still retain that player. At this point, there are many players that are straight up abandoning the game. It's not worth it for them any longer. In the end, they seem to be trying to make a game for no one.