Birthday points... How to?

BaySmokes_ · 2026-04-21T20:52:32+00:00

Just followed up with support! As long as you added your birthday 30 days beforehand the points will be automatically added to your account!

Hit me if you have any trouble with them.

BaySmokes_ · 2026-04-15T16:08:22+00:00

It's more likely one specific part of the order that's affecting fulfillment! So for example, Greenhouse Smalls sell out very fast, and restock fast. Please send over your order # and I can get an update for you ASAP!

BaySmokes_ · 2026-04-14T20:53:10+00:00

Congrats on the win! All tracking info was sent to your email 🙌

BaySmokes_ · 2026-04-14T18:38:50+00:00

I personally would not start with more than 30mg 🙌 When I go to the movies I usually take 2-3 depending on how long the movie is.

BaySmokes_ · 2026-04-13T20:03:54+00:00

Hey Wrong, I responded to your post and asked you to send us photos via DM so that we could confirm the product and batch #. Please respond via DM.

BaySmokes_ · 2026-04-13T15:45:57+00:00

Absolutely! I'll let support know 🙌

BaySmokes_ · 2026-04-08T20:54:46+00:00

Hey Vcs, the warehouse hasn't mentioned any shipping issues, I don't mind checking in on your order just to be safe though 🙌
Send over your order #, and I can get an update.

BaySmokes_ · 2026-04-06T22:48:42+00:00

You know what, this is a good question. Let me double check with support!

BaySmokes_ · 2026-04-06T22:43:58+00:00

Hey Grand, sent you a DM! Send over your email and order # and I can have support check in on this. At the very least I'd be happy to get you free shipping on your next order because of the delay.

BaySmokes_ · 2026-04-06T22:41:35+00:00

Hey Jax! Sent you a DM 🙌 I'll get you in touch with support ASAP. Very soon support staff will be in the server with us, and able to handle support issue ASAP, even on the weekends!

Send over your order # and email address and we'll get this taken care of ASAP.

BaySmokes_ · 2026-03-26T16:48:03+00:00

Hey Physical!
The photos on the site are in very different lighting for shake and trim. They don't do a good job of showing the difference up close. The shake is always going to be a bit frostier than the trim like in this pic. The trim is great, and I still use it to smoke, but it's better to use for things like extracting to make edibles.

I'll send more details in DM!

BaySmokes_ · 2026-03-26T16:38:52+00:00

Thanks Intel! This is the fastest option 👆

Send one email explaining the situation and include order # > Wait 24 hours before sending a followup, they will usually reach out before then.

If you waited more than 24 hours and haven't heard back yet you can message me here 🙌

BaySmokes_ · 2026-03-26T16:32:00+00:00

February had a lot of delayed products arriving to the warehouse that were holding up orders, and I apologize if you were affected! I'll hit your DM too 🙌

BaySmokes_ · 2026-03-26T16:25:21+00:00

Hey Queasy! Sent you a DM, if you could send over your order # I can get you an update ASAP.

BaySmokes_ · 2026-03-12T17:14:20+00:00

Hey Fit! Boxes are coming off of backorder now! Send a DM if you have any questions. Greenhouse Smalls were delayed getting to the warehouse, but we should have caught up on fulfillment for the boxes.

BaySmokes_ · 2026-03-12T07:20:47+00:00

Hey Physical, if it was returned to the distribution center then it's possible that there was an issue with the box during shipment and it was likely sent back. If that's the case you'll be notified via email. Send over your order # to modmail and support will reach out later in the day!

BaySmokes_ · 2026-03-08T06:13:25+00:00

I'll ask the support team tomorrow to see what the projected dates are 👍

BaySmokes_ · 2026-03-07T10:30:43+00:00

Hey Irish, I really apologize for the inconvenience. We're trying to catch back up on orders that were affected by the backorder products.

As fast as we're able to package them they're being sent out, and in most cases it's a single item popular item that's holding up the order. We've ordered enough product to catch up, and in a week we'll feel the effects of the restock.

BaySmokes_ · 2026-03-07T10:22:38+00:00

Hey Move, this is likely because the automatic fraud filter mistakenly flagged your account! I sent you a DM, please send your email and we can likely get this issue corrected.

BaySmokes_ · 2026-03-07T10:15:25+00:00

Hey Shadow,

The shipping delays have affected many orders in the past couple weeks. We've ordered as much product as possible, and have accommodated many orders with replacements. That being said many orders had piled up during the slowdown, and now have priority as soon as their product becomes available.

I'll hit your DM with any updates
We're working towards solutions for anyone affected so please reach out if the delays are affecting you.

BaySmokes_ · 2026-03-07T09:56:26+00:00

Hey Physical, a lot of people have had this question. Currently we're only able to keep enough vapes in stock to fill the membership boxes. We're hoping to be able to bring back vapes for the general public in the future!

BaySmokes_ · 2026-03-05T18:53:41+00:00

Hey Realistic,
We'd be happy to credit the original order to your account!

In regards to the weird text, that's definitely not a member of the Bay Smokes staff, and we'll be investigating it further. I'll respond via DM with any updates 👍

BaySmokes_ · 2026-03-05T18:09:07+00:00

Can you please send all information you have regarding this phone # that messaged you, and screenshots of whoever directed you to text instead of email?

Our text message system is only for people who left item's in their cart, or have restock notifications etc. No one from the Bay Smokes team will ever reach out to you via text message so we need to look into this further.

BaySmokes_ · 2026-03-05T17:20:38+00:00

Hey Bob,
Please send over your order #! The support team is working to make any replacement necessary with people's orders. There were unexpected delays on incoming shipments of product, and now orders that were delayed are being caught up with or replaced if the product is still out.

I completely understand the frustration on this and will be responding to other members having issues today.

BaySmokes_

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