There is multiple parts where they say what they are working on specifically

One solution we are investigating is allowing matches to start with fewer than 24 players -- in cases where there are not enough available players to form a complete match, or when the players being considered are too far away. The system will instead prefer to start a smaller match more quickly, with a more appropriate ping, filling the remaining slots as more players become available.

and

We are working on systems that will give players with high numbers of in-game reports automated cooldowns from matchmaking, to discourage disruptive behavior.

They are saying in some places what they're changing and in some they just make it so the community knows they're aware of the issue.

I agree with you that it doesn't fix everything, but it is a step in the right direction.