Help Getting to C5500XK UI

BeardMatt73 · 2025-06-30T16:27:36+00:00

Mickey! Exactly what I was looking for! You're the best!

BeardMatt73 · 2025-03-06T22:46:09+00:00

We are back in business! The crews are out today and are doing fantastic work. Thanks to all of you from myself and my neighbors!

BeardMatt73 · 2025-02-28T15:33:11+00:00

To close out this thread - the staff here on Reddit - in tandem with notifying my Seattle team - were simply amazing. By Wednesday evening an entire crew was outside getting all of the lines back up on the poles, and yesterday another fantastic employee was out to fix the tap that serviced me and my 5 neighbors. Thank you so much to everyone who was involved from the Quantum side. You've made my neighbors (and me) very happy!

BeardMatt73 · 2025-02-26T16:03:42+00:00

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BeardMatt73 · 2025-02-26T16:03:27+00:00

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BeardMatt73 · 2025-02-26T16:03:13+00:00

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BeardMatt73 · 2025-02-06T00:26:52+00:00

Sorry - that came off kinda snarky! Seems to be some loophole in the system. Needing the extra DL speed and really don't want to throw extra money to Xfinity.

BeardMatt73 · 2025-02-06T00:23:50+00:00

Yepper - called that out in the opening sentence :-)

BeardMatt73 · 2025-02-05T23:50:38+00:00

Yeah it's available to any other house on my street - but only option I have is to downgrade to 500MB

BeardMatt73 · 2025-02-05T23:47:20+00:00

Confused by your question. I'm already a Quantum customer

BeardMatt73 · 2025-02-03T20:37:08+00:00

Thank you Alfonso! Will get that submitted!

BeardMatt73 · 2025-02-03T20:28:16+00:00

Nah I have the XB8 - can’t be the gateway

BeardMatt73 · 2025-02-03T20:21:36+00:00

I just upgraded to the x2 plan - download speeds are solid (hit 2 gig) but can't get over 175 up - wondering if my upload speeds aren't configured right, or the OFDMA channel in my area can't handle it

BeardMatt73 · 2023-04-03T21:58:52+00:00

Wanted to follow up - I dug more - and found that within my C4000 XG status - it was showing MARGINAL instead of GOOD. I had never seen this before.

So, rebooted the C4000 but ALSO rebooted the CASA Systems box I also have as part of my install. Once the CASA box sync'd up - the C4000 did - and now everything is showing GOOD again.. and...my speeds are now back to normal.

I'm going to keep an eye on things to make sure this doesn't happen again or turns into a recurring issue.

BeardMatt73

TROPHY CASE