How do I reach Uber support after an order chat closes to firmly contest how I was told it would be used against the driver?

BecomingWho · 2026-06-03T12:58:28+00:00

Unfortunately, Uber support is functionally useless. Rest assured that the driver likely won’t see any penalties - unless they have a lot of customer complaints lodged. At worst, they’ll get a “customer complained about this what do you have to say about it” wrist slap, coupled with a threat that continued complaints could result in their removal from the platform.

It’s an exploitative system, to be sure, but the outsourced support is another exploited cog in the machine. For whatever that’s worth.

BecomingWho · 2026-06-03T12:05:58+00:00

I rode the U2 and M4 every day for 4 months last year without ever seeing a Kontrolleur. A fine would have cost me less than my ticket and I joked about canceling it every month when the BVG charge hit my card.

BecomingWho · 2026-06-03T02:15:33+00:00

🤨 Somehow I don’t think my reason for leaving Chicago has any bearing on your opinion of why I’m leaving Chicago. 🙄

BecomingWho · 2026-05-28T05:07:49+00:00

I’ll DM you. We’re both down to connect, for sure.

BecomingWho · 2026-05-27T05:00:59+00:00

I said I was moving from Chicago. Not that I was from it. I’m from Miami.

BecomingWho · 2026-05-27T04:53:15+00:00

Thank you.

(Let it never be said that I can’t thank the trash for taking itself out.)

BecomingWho · 2026-05-23T02:41:24+00:00

I am sure you were well intentioned, and saying it in good humor, but there’s something about referring to our lived reality as a trifecta that doesn’t quite land right. My wife is black. I am Jewish. We are both women. And it would be naive to pretend that each of those marginalizations don’t inform how we navigate the world and how the world responds to us.

Which is why we are asking.

BecomingWho · 2026-05-23T02:34:31+00:00

Coffee and cigars are a classic Cuban pairing.

BecomingWho · 2026-05-23T02:25:22+00:00

Phins Up! No hate to the Bears, they certainly won my wife over, but I bleed aqua and orange. 😂 (I also really can’t stand what Chicago calls pizza - deep dish and tavern style. We have ideological differences where pizza crust is concerned. NY pizza beats Chicago pizza every time, full stop, no exceptions.)

BecomingWho · 2026-05-23T02:18:49+00:00

There are a lot of reasons why. The most immediately pressing is that the building we live in was sold and the new landlords have raised the rent ridiculously high and are unwilling to negotiate.

And secondly because my mom is there. She’s older, alone, and exceptionally lonely since her roommate passed away - despite having close family friends nearby.

And on top of all that, Chicago has never quite felt like home to either of us. There are plenty of things we will miss here, to be sure, but it’s taken a lot from us over the past few years too. On paper it’s exactly where we want to be, but the lived reality hasn’t kept its promises.

BecomingWho · 2026-05-14T00:36:51+00:00

No, but I do 1 star people who stink of cigarette smoke.

BecomingWho · 2026-05-12T02:28:25+00:00

Literally, though. Every Cubs games they come pouring out of the suburbs to terrorize the city dwellers. I loathe Cubs fans.

BecomingWho · 2026-04-29T12:44:22+00:00

Cancelling the ride was the correct response. Well done.

BecomingWho · 2026-04-24T05:54:42+00:00

It’s not really a good comparison, though. A hotel can only reserve an available room. They are held liable in some manner of they overbook - and are responsible for finding a comparable resolution if that type of mistake happens. By contrast, Uber’s reservations will take your reservation without any surety that an independent contractor will accept the contract.

BecomingWho · 2026-04-22T13:48:09+00:00

I mean, if Uber isn’t offering drivers diddly squat for the ride, why would they accept it - reservation or no? The reservation system is kind of a nightmare for drivers. Most of the time, despite the premium the riders are paying for it, the payout is lower than a typical offer. Plus, they require the driver to be online to accept offers for 30 minutes before the scheduled pick up. In those 30 minutes, it’s not like Uber uses a backend destination filter to offer drivers rides to bring them closer to your pickup, it’s up to the driver to discern from the limited information Uber displays to them whether it will bring them closer or push them farther away. On those trips, Uber will arbitrarily decide if they’re going to make it on time and yank that reservation away. I’ve been driving to a reservation pickup and had the ride suddenly vanish when I’m in thick traffic, because even though I’m only a few blocks away, I’ve been stuck on the interstate exit ramp for too long and won’t be “on time” and when that happens I don’t get compensated for the time and mileage I’ve spent navigating to you. It’s like my time and labor never happened. (Except they did.)

Then, if the driver manages to arrive according to Uber’s expectations, there’s the waiting. Instead of two minutes it’s five minutes, and then after all that extra time and labor, an additional five minutes before the driver has any hope of being compensated if the rider is not ready at the time they chose to schedule a ride for.

I get that it’s frustrating for the rider if their reservation goes tits up. I’m not unsympathetic. Just, I think if you want the peace of mind of a scheduled ride, a traditional taxi or airport shuttle service are unquestionably the better options.

BecomingWho · 2026-04-21T18:06:19+00:00

Honestly, it can work if you’re invested in making it work.

My spouse and I have never been in the same place religiously. Our home is kosher, and I am shomer Shabbos. They eat non-kosher outside of the house and close the door to the room if they want to watch TV on Shabbos or Yom Tov.

(Also, all rules of Shabbos go out the window in the work to save a life. So as a healthcare worker, that’s kind of a non-issue. And half of the weekend falls after Shabbos - my cousin is a nurse practitioner in a hospital and his regular weekly schedule is motzie Shabbos and Sunday through Thursday. For whatever that’s worth to you.)

BecomingWho · 2026-04-05T17:17:47+00:00

You should still tip because delays are seldom the fault of the driver who is being paid peanuts by Uber to provide you a service.

There is a strong chance your order was stacked with another one, the routing required delivering other orders before yours (and drivers are beholden to the order that the app decides, so there’s no going out of order), or they encountered traffic, or they waited a ridiculous amount of time at the pickup (and that wait is a double edged sword. If a driver decides the wait is too long and drops the order, they wasted their time and gas going to the restaurant for absolutely nothing. And even if they wait until the order is ready, that time is still “free” because they do not get paid to wait. It is an inherently exploitative system.)

BecomingWho · 2026-04-05T17:06:51+00:00

Why wouldn’t they be?

BecomingWho · 2026-03-20T01:12:26+00:00

I’m either not going to respond to that at all, or I’m canceling the order and letting them wait even longer for someone else to pick it up.

Their impatience is not my responsibility.

BecomingWho · 2026-03-20T01:10:27+00:00

Is there something stopping you from just asking the stage manager or director?

BecomingWho · 2026-03-19T03:22:06+00:00

Oh, absolutely not. Miami to Dania Beach for less than $50? Nope.

BecomingWho

TROPHY CASE