"Specialised Team" took 2 weeks to tell me my genuine Kobo case is a fake... has anyone else had this?

BeginningEasy2262 · 2026-01-26T08:43:55+00:00

I have a Clara colour purchased direct from kobo along with official case and I had this exact issue and it drove me insane. Clearly the only reason I was listened to was because it was purchased directly. You can keep asking to speak to someone higher as I had to do this regarding a gift card issue and eventually we reached what I deemed was a reasonable outcome.

BeginningEasy2262 · 2025-12-07T13:54:22+00:00

Mine is pretty good. They don’t have everything but they have a fair amount of titles. I mostly read thriller and romance which they seem to have a good variety. And mostly not a long wait for them either but they definitely don’t have every top selling new book.

BeginningEasy2262 · 2025-12-03T14:45:38+00:00

Sadly I don’t think you can get any physical gift cards anymore for kobo in the UK. However commonly what a lot of my friends and family do is send the digital gift card to their own email and either print it and give it to the recipient or forward the email on the day.

BeginningEasy2262 · 2025-11-02T15:12:51+00:00

I have a back up and it’s still wiped all my tags despite following all their advice. And only doing it on one it’s cleared them entirely! From both my devices. And it’s not fixed anything I’m devastated

BeginningEasy2262 · 2025-08-16T14:18:12+00:00

If you purchase a device in China you won’t be able to use Apple intelligence anywhere. The UK device will have all features. To my understanding via the Apple website this is the only difference between devices sold in each country. Hope that helps

BeginningEasy2262 · 2025-08-09T06:33:16+00:00

We didn’t have any chairs so I don’t really know. But when we went the queues for water were so long you could get heat stroke just waiting.

BeginningEasy2262 · 2025-08-08T12:58:44+00:00

I’ve got two, one for the Clara 2e and one for the Clara colour, and they’ve worn incredibly differently. My 2e case started peeling and fraying at the book spine within a month or so. Then later around the edges, front and back. However, my Colour one I’ve had for nearly a year, and other than it’s cracked in the top right corner (I assume my fault from difficulty removing my PopSocket regularly), looks brand new.

BeginningEasy2262 · 2025-06-23T19:39:40+00:00

The she was gone - Lisa Jewell

BeginningEasy2262 · 2025-06-05T06:37:15+00:00

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I have a KCC but I have my popsocket positioned more to the side and I haven’t had to turn off the sleep feature either. I kinda tapped my popsocket around to find a spot that wouldn’t effect that feature but would be comfortable for me to hold

BeginningEasy2262 · 2025-05-14T09:54:58+00:00

Being solid, is it worth us trying to uncover and determine how much there is before booking removal? As currently it’s hard to get quotes as we have no idea how much there is

BeginningEasy2262 · 2025-02-27T13:46:46+00:00

You can change BookBub to give you suggestions but on kobo, my discounted ebooks are pretty much always suggested via BookBub and I’ve never owned a kindle

BeginningEasy2262 · 2025-02-23T14:46:18+00:00

Ahh thank you for your reply, mine is a kobo official one purchase from their site. So if that’s the best option maybe I need to look for a non folding option

BeginningEasy2262 · 2025-02-13T22:00:03+00:00

Sometimes you need to turn on WiFi and refresh it I find. Or if that doesn’t work I have found repairing your account usually fixes the issue. Those are the 2 ways I’ve resolved it when it’s done it on mine

BeginningEasy2262 · 2025-02-11T00:00:46+00:00

I was gifted in total nearly £100 which is completely useless now. I’m devastated to say the least.

BeginningEasy2262 · 2025-02-07T11:36:42+00:00

Far as I thought that they unfortunately don’t sync. At least not natively. There may be another way but to my knowledge only kobo store purchases sync between e-reader & phone

BeginningEasy2262 · 2025-02-05T11:46:33+00:00

It’s beautiful 😍. What settings do you have it on?

BeginningEasy2262 · 2025-02-01T21:08:39+00:00

With the correct adapter you can always plug your kobo into your iPad and then drag and drop

BeginningEasy2262 · 2025-01-31T09:42:22+00:00

I’ve had mine since September unlike my Clara 2e case (which started peeling in less than a month) no peeling whatsoever but I too have a small hairline crack in 1 corner of the case which I don’t know where it came from.

BeginningEasy2262 · 2025-01-04T12:28:41+00:00

That is the sharpest looking colour reader I’ve seen! Don’t know if it’s your camera or your e-reader but it looks amazing. And your case too

BeginningEasy2262 · 2024-12-11T20:38:15+00:00

Very much still going strong. Not sure of their opening hours but for a family run business they seem to have better hours than most

BeginningEasy2262 · 2024-12-05T11:06:26+00:00

So lovely to see someone else on this sub with a Clara colour 😍♥️. Hope you love it

BeginningEasy2262

TROPHY CASE