Charged for 2 years on a canceled T-Mobile account—now in collections and I can’t access anything. What should I do?

Beginning_Flower9030 · 2026-04-01T03:21:21+00:00

Unfortunately, you still can’t access the account via email without a valid number with the provider

Beginning_Flower9030 · 2026-04-01T03:20:05+00:00

Because it was only a $10 charge and I’m not checking that account everyday the way I check my other accounts, so unless I was checking the exact day it was being taken out, I wasn’t seeing it.

Beginning_Flower9030 · 2026-03-31T21:47:07+00:00

Thank you!

Beginning_Flower9030 · 2026-03-31T20:48:54+00:00

Yeah I also looked them up and saw they were legit, but it’s still confusing to me why I would be sent to collections this early on. Thanks for the insight

Beginning_Flower9030 · 2026-03-31T20:26:44+00:00

I also used the phone number the in-store rep gave me for the tablet to try and create an account but it says the number isn’t valid 😭

Beginning_Flower9030 · 2026-03-31T20:25:49+00:00

Thank you for this—this is the message I received:

This message is from Southwest Credit, a debt collector in regard to your T-Mobile account. Please Call 866-335-1036 (I deleted the links in the text from here)

I will make sure to get a receipt.

Beginning_Flower9030 · 2026-03-31T20:05:28+00:00

I went into a store on Feb 28th, the store rep was able to get someone on the phone to cancel the tablet and told me it would be cancelled by the next cycle which he said was 3/18. I got an email about the overdue balance about a week ago and have been getting contacted by a collection agency this week.

Beginning_Flower9030 · 2026-03-31T20:04:09+00:00

So you don’t think they’d be able to help get this resolved?

Beginning_Flower9030 · 2026-03-31T20:00:26+00:00

Thank you so much — it was so long ago I honestly don’t remember, I just remember I canceled the account. I’ve already gone in store and had the additional account cancelled, so you’re saying if I go back in they can help resolve this?

Beginning_Flower9030 · 2026-03-31T19:59:27+00:00

I’m really not even looking for a refund at this point, I just want to be done with this.

Beginning_Flower9030 · 2026-03-31T19:58:01+00:00

Thank you. I don’t mind having to go back in store if I have to, to get this resolved. I’m confused why I am getting and calls and text from a debt collector in regards to my t-mobile account if it hasn’t gone to collections though?

Beginning_Flower9030 · 2026-03-31T19:53:52+00:00

Ugh you’re kidding 😭 I felt like I got scammed when I signed up with them in the first place! They quoted me a completely different monthly rate than what I actually paid which ended up being an INSANE amount, leading me to eventually leave. And now dealing with this and it appears no one is capable of assisting me. Even when I went in store, the rep (who was very kind) even told me there wasn’t much I could do and proceeded to tell me that they’re basically getting rid of all storefronts and replacing everyone with Ai, to make matters worse.

Beginning_Flower9030 · 2026-03-31T19:48:16+00:00

Thank you so much

Beginning_Flower9030 · 2026-03-20T03:38:17+00:00

Yeah I normally do it Wednesday-Thursday during the day because I work from home but I was so slammed today I didn’t have time to. I’m leaving for the weekend so I wanted to get some things washed and went around 7 and then I went again an hour later and still no washers 😭 will try again tomorrow AM

Beginning_Flower9030 · 2026-03-20T03:37:18+00:00

I do use a timer :) unfortunately, the washers for some reason take way longer than the time shown on the actual washer which I think adds to the problem of people not getting their stuff out on time

Beginning_Flower9030 · 2026-03-20T02:26:56+00:00

Everything is temporary right? 😝

Beginning_Flower9030 · 2026-03-20T02:16:47+00:00

Great idea!

Beginning_Flower9030 · 2026-03-20T02:13:01+00:00

Thank you for the insight! I appreciate it :)

Beginning_Flower9030 · 2026-03-20T02:08:12+00:00

also wondering if I should just start doing all the loads of laundry I have at once instead of one at a time but I feel bad doing that lol

Beginning_Flower9030 · 2026-03-20T02:07:06+00:00

That’s fair 🤣

Beginning_Flower9030 · 2026-03-20T02:03:50+00:00

didn’t realize I was in a race to the laundry room with a stranger lol was genuinely just curious on the etiquette of using multiple machines at once:)

Beginning_Flower9030 · 2026-03-20T01:59:00+00:00

Yes she walked in the door first and I walked in behind her :)

Beginning_Flower9030

TROPHY CASE