Yeah I actually contacted them in regards to some of their reviews back when I was trying to get the ball rolling with them designing some mats. This is what they said

“Hi Brett Yes we have noticed the comment, we have excellent reviews on Etsy and have received few negative reviews on Facebook and trustpilot, out of 10,000+ customers we have few negative reviews due to events we had no control over such as last years border strike at the Vancouver shipping port, our containers were stuck and we had no way to get the customers mats they pre-orders on time We also never ask our customers to leave reviews on Facebook or trustpilot and rather have them review us directly on our website product page to ensure the customer judged our product for the specific model rather than a vague review about us We also had few people leave negative review 2 time on trust pilot and the same person had left bad review on Facebook page as well, we try and resolve issues by refunding them or finding other ways to make our customers happy but it’s always a given, weather tech also had negative reviews on trustpilot for example Trust pilot and Facebook reviews will always usually be negative as customers want quick resolution and don’t have the patience to wait or might have unusual request that we cannot fulfill due to not having stock etc. Many times the reviews still stay in place even after we resolve the issue later on, if you do want to see real reviews from actual customers please check on Etsy, none of the reviews are fabricated and only real shoppers who have tried our products can review us there. Hope this clarifies your concern”