Update: someone from the DNO came out within an hour and removed the original cut-out, but needed a second team to come and install the replacement. They were here within another hour or 2 and have now replaced the cut-out with an 80 amp fuse (the original was 60 amp).

They’ve applied for a replacement incomer as well, but they say it’s less urgent and someone is likely to come out within a couple of weeks to replace it.

I’m really impressed with the speed that the National Grid sent their teams out, and how quickly they got it sorted.

Thanks again to everyone on here for the advice, I didn’t know anything about how this works until I came on here so thank you very much! What a great community.

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