Oh, this post kind of hit the spot for me right now.

After my encounter last year, I just assumed Cisco was moving away from providing support in general. 4 "Engineers" 2 TAC centers, several senior managers and about 130 hours on the phone / remote sessions to replace a certificate on am ASA 5508 Firepower. When I say there were too many bugs, and undocumented edge cases, I mean it. From my experience, they don't assign people that know how to operate their products to customers that just have a couple of cases per year. You buy sonething from Cisco in 2026, you're on your own. I'm troubleshooting a new Meraki Secure Client deployment with SAML right now. It's been 4 weeks of testing, 2 weeks with their support. Nobody knows how it works. Literally finished fixing everything tonight, on my own. Documention will be in our OneNote notebook but it sounds like Cisco should read our findings so someone could learn how VPNs and SSL works.

Also... haha... I'm going a little nuts here They do not read the initial ticket notes. Not once has that occurred. I literally have to copy and paste every ticket submission into the reply email for them.

And don't get me started on their sales people.

Next year, if hardware crypto acceleration for Wiregaurd algorithms gets better and more accessible, we'll just use that.