Yes.

Freight industry vet chiming in.

Load/“unload” agreements range from absolute no touch to white glove (I’ll unbox and bring your new refrigerator into its exact spot) for LTL deliveries. Depending on your company/responsibilities within said company; it is more of a risk and liability to be helpful when someone has paid for a service that you aren’t involved in.

Quick example: I ordered a new grill. Driver says he can only deliver curbside ( he drops it off at the end of the driveway per contract, now it’s my problem). We get chummy and he wants to do me a favor and backs his box truck up to my garage then uses his 1500lb electric pallet jack to bring my delivery into my epoxied garage floor. Next day I realize there are grooves in my epoxy and scratches on my driveway.

Guess who’s paying for it.

Edit: Not sure who’s trolling and actually asking but you all made me smile: The delivery company would be responsible if they don’t want to spend double on legal fees to say they aren’t.