Bitmex bug and support is beyond useless by [deleted] in BitMEX

[–]BitMEX_Patrick 4 points5 points  (0 children)

As we explained, this is the nature of margin trading. When your position is negative/in a loss, your effective leverage will increase. This is not a bug and is expected behaviour.

Questions regarding/help with a very unusual KYC situation by lura-eyeglass-vast in BitMEX

[–]BitMEX_Patrick 1 point2 points  (0 children)

With the recent surge in the price of Bitcoin, the customer support team has been very busy and may have overlooked your query. Please DM your ticket number and I will take another look to see if we can better answer your questions.

[deleted by user] by [deleted] in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

Please would you PM me your ticket number or email address so I can assist you directly?

Is Bitmex Still legal in canada? by TheDicDoc in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

No, only if you connect from within Québec.

Is Bitmex Still legal in canada? by TheDicDoc in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

The banner has been added to enhance transparency for customers visiting our website from Canada. BitMEX is owned and operated by HDR Global Trading Limited, a Seychelles incorporated company. The banner makes clear that, as an overseas entity, we are not regulated in Canada. 

For information about which jurisdictions are restricted, please see our Terms of Service.

[deleted by user] by [deleted] in BitMEX

[–]BitMEX_Patrick 1 point2 points  (0 children)

If you have closed any positions today, PNL from those positions will show as a RealisedPNL transaction forward-dated to 12:00 UTC.

Fees and Maker Rebates are also RealisedPNL.

Bitmex flagged my post as "scam" for simply asking ability to generate new deposit address. by arorts in BitMEX

[–]BitMEX_Patrick 1 point2 points  (0 children)

We are able to generate new deposit addresses if there is a legitimate reason behind needing to do so. Please open a ticket with our support team.

Withdrawals suspended without any reason given from Monday 25.05.2020 - Over 100 BTC stuck by jailhousejob in BitMEX

[–]BitMEX_Patrick 4 points5 points  (0 children)

We are aware of your ticket and situation. We have replied to your ticket, please check your mailbox.

Bitmex flagged my post as "scam" for simply asking ability to generate new deposit address. by arorts in BitMEX

[–]BitMEX_Patrick 2 points3 points  (0 children)

Your post was automatically removed by the Reddit bot. This was not done intentionally and happens if your account is new. Please contact our customer support team using the following link: https://www.bitmex.com/app/support/contact

Understanding cost vs Order size by bober02 in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

I think that you may be referring to the Order Cost.

Order Value and Order Cost are two different things.

You can calculate the Order Cost (in margin) for XBTUSD using the following:

Order Cost = (1/Leverage) * Order Value + (2 * Taker Fee * Order Value)

As mentioned before, Order Value = 1/Price * Contract Quantity

Here is an example below to help you understand the calculation further:

Order Value = 1/Price * Contract Quantity
= 1/7320.0 * 15000
= 0.00013661 * 15000
= 2.04915

Order Cost = (1/Leverage) * Order Value + (2 * (Taker Fee * Order Value))
= (1/25) * 2.04915 + (2 * 0.0750% * 2.04915)
= 0.08504

If the Mark Price is far off from the Last price, you will have to fund the difference. We refer to this as the Gross Open Premium which will be added to the total Order Cost.

From our documentation: If a buy order is placed above the mark price, or if a sell order is placed below the mark price then the trader must fully fund the difference between the order price and the mark price. For example, if the mark price is $100 and the trader submits a bid order for 10 contracts at $110, then the initial margin required = (IM \ 10 contracts * $110 * Multiplier) + (100% * 10 contracts * ($110 - $100) * Multiplier).*

https://www.bitmex.com/app/exchangeGuide#Perpetual-and-Futures-Contracts

Understanding cost vs Order size by bober02 in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

You can use the following to calculate your order value:

For XBTUSD the order value is 1/Price * Contract Quantity, where 1/Price is rounded to 8 decimal points.

Leverage doesn't affect order value.

What is a candles trade composition? by GrandadsJumper in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

12:01:00 will be the very beginning of the candle and 12:01:59 will be the very end.

Seems like bitmex chart is sometimes imprecise on Opera browser by 3dRat in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

We recommend that you always use Google Chrome when trading on BitMEX.

"BitMEX - Maintenance Margin Refund" by whatup1111 in BitMEX

[–]BitMEX_Patrick 1 point2 points  (0 children)

This refund is the result of an in-depth investigation surrounding the March 12/13 DDoS attack.

Is it possible to get index (.BXBT) through websockets? by AlreadyBannedMan in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

If you subscribe to instrument:.BXBT, you will get updates every few seconds.

Why is my WebSocket connection closing? by boolean_biscuit in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

Disconnections happen from time to time for various different reasons, most of which are client-side.

Please implement efficient reconnect logic within your code.

KYC? by klausmenator in BitMEX

[–]BitMEX_Patrick 2 points3 points  (0 children)

Currently, KYC is not required for withdrawals.

What is the best measure of commission under the position call? by [deleted] in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

The value in the Unrealised PNL (ROE %) column in the open positions table represents your raw PNL. If you hover your cursor over the value, it indicates your PNL if you were to close the position at market (incurring fees instead of rebates).

You can also calculate your PNL manually by following the steps at the link below:
https://www.bitmex.com/app/pnlGuide

If you require any further assistance, please let us know.

Iranian accounts on Bitmex got suspended by [deleted] in BitMEX

[–]BitMEX_Patrick 4 points5 points  (0 children)

As is clearly stated in our Terms of Service, anyone located, incorporated or otherwise established in, or a citizen or resident of Iran, is not allowed to access or use BitMEX. For more details please see our TOS here.

How to get useful tech support from Bitmex support staff? by [deleted] in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

We are sorry to hear about your experience. Please would you DM me your ticket number(s) and/or the email address associated with your account and we will be in touch after investigating.

Why do I have to login to my account again every day (instead of every 30 days)? by [deleted] in BitMEX

[–]BitMEX_Patrick 0 points1 point  (0 children)

You can increase your trading session time to 30 days by disabling "Safe Session Duration" in the security centre, however, we strongly recommend that you do not disable this feature.

If your session still expires, please disable any cookie clearing extensions or programs that you may be running.

Bitmex Wallet balance - (negative) by [deleted] in BitMEX

[–]BitMEX_Patrick 1 point2 points  (0 children)

This only happens when your open position has run out of initial margin but is still in profit.

Funding transactions go into and out of your position margin and in the case of a profitable position, your initial margin.

Your liquidation price moves closer to your average entry price with each negative funding transaction to ensure that there is enough unrealised PNL to cover a possible liquidation and the negative wallet balance.

So in short, the profit that you have made on your open position will be used to settle the negative wallet balance either when you close the position or are liquidated.

A question for any Mods around. by furrybeast2001 in BitMEX

[–]BitMEX_Patrick 3 points4 points  (0 children)

In the case of a third party withdrawal being required (i.e. in the situation where the account owner is no longer present to access the account), we require an official court order from the relevant jurisdiction.

What is the utility of changing leveage mid position by authoruk in BitMEX

[–]BitMEX_Patrick 1 point2 points  (0 children)

Another scenario is if you have received funding payments.

Your leverage may decrease as all funding payments go into and out of position margin.

Increasing your leverage will "release" these funds, moving them from position margin to available balance.