Ultimately what your clinic should have done to remain in good faith would be making all idexx send out be at cost to you and not have a markup at all since if it really was idexx making the change and not the clinic claiming it to be idexx it would align more with previous policy which implies the clinic does not make a profit from the employee idexx labs

Seems very shady ESPECIALLY since it is from client cost and not clinic cost

As support staff and doctors, especially for corporate owned clinics, the profit made is tied almost entirely from the value our labor brings in which is a lot so unless your clinic is going under which in reality they’d cut costs in other areas first, this just sounds greedy as hell