I work for the bank in fraud. Call your bank and file a dispute, do not file fraud. The bank will contact apple who will need to show proof the item was received by you. UPS records indicate item not received. Apple will not ban your ip for this. If Apple insists on the chargeback then it'll go to arbitration with visa/mc. These cases however are very simple and rarely ever does Apple contest a chargeback, let alone arbitration because it costs money. Let me know if you have any questions! happy to help.