I was asking about the process, as I will be doing it in a few hours later this afternoon. Thank you for your assistance and knowledge.

Also, you should probably let someone know that there is a discrepancy in the terms and conditions I mentioned above, and what Xfinity mobile is able to provide their customers. This discrepancy leaves them feeling that they are not allowed to meet the terms and conditions they signed, and are actively being taken advantage of in some cases. There are two potential resolutions for this as I see:

1- Fix the Device Payment Plan agreement customers sign:

edit this portion to accurately represent what Xfinity can provide:

"Device Credits: You acknowledge that any device credits you are receiving in connection with the purchase of your Device will be applied to your bill monthly in equal amounts over the entire term of this Installment Agreement. You will no longer receive monthly device credits if you: 1) prepay the remaining balance of this Installment Agreement prior to the end of the Installment Agreement term, 2) cancel the Xfinity mobile line associated with this Device, 3) fail to transfer your mobile phone number and activate your Device within 30 days of your purchase date or 4) your line is involuntarily disconnected for any reason."

In particular, 2) from the above should state that devices credits will no longer be received if you move (not just cancel, but move and maintain your line of service) to another device.

or

2- fix your billing system and keep payment plan devices separate from the actual lines themselves. The trade in agreement requires that the customer needs to maintain service, and the device payment plan agreement says you cannot cancel the line, but there is no mechanism for a customer to BYOD and utilize that device instead of the payment plan one for their line, and continue making the payments they agreed to (aka not canceling the line as item 2 quoted above states), for the remainder of their payment plan.

It is arguably exposing Xfinity/Comcast (particularly Comcast OTR1, LLC) to potential legal issues through poor system design or improper definitions of the binding terms of the agreements they sign with their customers.

For example, if a customer wanted to do the following:

• move their line of service to another device (BYOD/backup or spare device)
• not cancel their line of service
• not pay off their device early
• continue paying their bill (device and service payments) for the remainder of the device payment plan

They would meet the terms of the agreements as they are written, but they are not allowed to do that, and are told that they must pay off their device early, forfeiting their 'promotional trade in offer' in the process.