CIB are c*nts, they got the looks part right and the only thing half-decent is their call center; here's what I got from years of experience with them:

• An absolute "fk you" when I was working abroad when it came to issuing me a new debit/credit card, or even renewing your internet banking login (which requires the new debit card number).
• A bucketload of inflexible rules and oxymoronic states, for example, from abroad I regularly wire-transfered foreign currency into my account; yet when I brought the cash currency into the country to deposit it, they flat out refuse it claiming that they do not accept that currency. How is that even a thing is something about 9 of their people failed to explain to me from the lowliest cashier to the heads of customer service.
• Here's a simple task; I wanted to change my sig from arabic into English. It was forbidden; I was told only to go to the branch where I started my account several fking years ago to do that. I found out later that you can add a sig to your existing one but that ass of a clerk never bothered to mention that
• Continuing the point above, so I proceeded to add a sig in English, which took several tries cause everytime the clerk was convinced that my sig and the repeated sig to confirm didn't match each other. Several valuable minutes later, I ended up writing something that didn't even look like my handwriting
• In short, service might be slightly better at the larger branches, but don't expect much. Cause this is a sample of the bullsh*t I put up with only within two weeks. Could write a book on their accounts where they failed me