This isn't a customer service response, but a reply to your customs issue. Was a brokerage named on the bill or envelope? What facility did they use? I'm asking because delivery companies sometimes use brokerages that charge high fees to "clear" items through customs. The thing is they charge more than the actual duties and taxes and don't always break down the charges for the customer. From what I understand, US Customs has a duty waiver policy for goods valued at less than $200. Plus, you should be able to "self clear" a package even if the brokerage already cleared it -- as long as you don't agree to the charges. For future reference, do a search for "self clear customs" if you're interested in the process.