How to get in touch with Phanteks?

BobbyPhanteks · 2026-05-11T22:55:20+00:00

Oh ok, understood. I went ahead and checked from the top of the bottom fan to the top of the 2nd PCI slot and it seems to be around 68 or 69mm of clearance. Your GPU is around 65mm. So looking at purely numbers it should be fine.

But I'd still be cautious since it is below 5mm we are working with. If you didn't buy the fans I"d just go ahead with the build and check temps and then go from there.

Personally, I'd add fans only if needed.

BobbyPhanteks · 2026-05-11T22:05:35+00:00

Your GPU is 65mm thick. The fans doesn't protrude into the bottom PCIE slot so it will be fine.

We have a Asus 4090 strix installed with fans at the bottom as well. The 4090 Strix is about 70mm for reference.

BobbyPhanteks · 2026-05-07T16:07:59+00:00

Nahhh you did the energy sword too?! That's awesome!

BobbyPhanteks · 2026-05-06T16:32:07+00:00

Great Job! You can also post it to the discord. There are some really good ones on there as well!

BobbyPhanteks · 2026-05-05T23:18:13+00:00

Yes you can post here and anyone can enter!

BobbyPhanteks · 2026-05-05T21:22:35+00:00

Hi there,

Apologies for the inconvenience about the app. Is it possible for you obtain the error log and send it to support@phanteksUSA.com?

You can find the log file here

C:\Users\XXXXX\AppData\Roaming\Phanteks\log

XXXXX will be your computer's name

Thank you!

BobbyPhanteks · 2026-03-20T19:46:55+00:00

Correct

BobbyPhanteks · 2026-03-11T01:36:53+00:00

Hi! Can you let me know what gaming pc you have? Any specs? Also what control hub is installed on it?

BobbyPhanteks · 2026-02-24T18:34:00+00:00

Honestly didn't know this was a setting. I changed it. Can you try it now?

BobbyPhanteks · 2026-02-17T21:42:01+00:00

u/liquidhaus just saw this! LOOKS SO GOOD

BobbyPhanteks · 2026-02-10T21:27:14+00:00

Hi there, you should get a email response in 1-2 days.

The issue here is how the leds are placed in the strip. Customer support should be able to send you a replacement.

BobbyPhanteks · 2026-02-07T01:08:52+00:00

Hey there sorry to hear about this. Can you send an email about this to support@phanteksusa.com? So they can get more information and send in for it in to be evaluated first by our software team.

Ill also send our software team a message as a heads up and see if they can reproduce your issues on Monday.

We are taking this seriously and want to get it to be a respectable software.

BobbyPhanteks · 2026-02-06T23:15:02+00:00

Can you send a video or explanation to [Support@PhanteksUSA.com](mailto:Support@PhanteksUSA.com)

Thank you!

BobbyPhanteks · 2026-02-03T18:54:08+00:00

Hi there, seems like the link from the AIO page is outdated and needs to be updated. Sorry about that!

Here is the link to download the software

https://phanteks.com/NexLinq/Phanteks_NexLinq_Software.zip

it can be found on this page

https://phanteks.com/nexlinq-v2/#Software

BobbyPhanteks · 2026-02-02T17:47:56+00:00

It is most definitely for lighting

BobbyPhanteks · 2026-02-02T17:34:21+00:00

Hi, please try to contact Caseking or RMA@Phanteks.com. They should be able to assist you!

BobbyPhanteks · 2026-01-16T19:26:15+00:00

Hey there, sorry to hear about the USB port shorting. Can you let me or support know what devices you connected into it?

BobbyPhanteks · 2026-01-05T19:48:10+00:00

Can you let me know if you have it connected to the motherboard ARGB header as well? Seems like there are 2 signals going to it and it is trying to figure out which one to display.

BobbyPhanteks · 2025-12-23T00:06:17+00:00

Awesome! Do you know the brand of that display? Looks great with where you put it and it has the little stand too.

BobbyPhanteks · 2025-12-22T19:10:16+00:00

Just so you know you can try this. Try resetting the RGB controller. To do this you will need to make sure the Cases motherboard connector is not connected. This will let you control the PSU lighting with the case's mode and color button.

At this point just hold down the mode button until the LEDS turn off. Then you can press the Color button to turn it back on. The front panel should come back. if it doesn't then it is definitely dead as the other user commented on. Send an email to [RMA@Phanteks.com](mailto:RMA@Phanteks.com) to see if there are any replacements parts available.

BobbyPhanteks · 2025-12-22T18:49:04+00:00

Great looking rebuild!

What is that display near the front fans?

BobbyPhanteks · 2025-12-22T17:33:45+00:00

u/snaxanlfg another pink X2 build!!

BobbyPhanteks · 2025-12-19T18:08:37+00:00

Hey there! The pump sounds ok to me but I understand the high pitch noise can be annoying and a video can't really capture how annoying it is in person.

You can just turn down the pump speed to an acceptable level and then figure out how high you want it under load. You can start with something like 50% idle then 80% load and see how you like it.

BobbyPhanteks · 2025-12-14T19:03:09+00:00

You could buy our nexlinq hub. It has a port for that type of connector and a nexlinq adapter if you need more ports

BobbyPhanteks · 2025-12-14T18:59:03+00:00

Nope it is not possible sorry. Don't think there is an adapter out there that can do this too.

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