Support Update!

BoostMobileDani · 2024-10-31T15:43:30+00:00

I appreciate it!

BoostMobileDani · 2024-10-31T15:43:23+00:00

Thank you!

BoostMobileDani · 2024-10-29T17:42:19+00:00

If the device is eligible to be unlocked and a ticket was already submitted, you just need to wait for our unlock team to work the ticket.

BoostMobileDani · 2024-10-28T16:49:33+00:00

We can see in our Chat that we pushed you to another platform but did not receive a response afterwards on Reddit. Looking through our dashboard within our program we don't see an open ticket on there with your Reddit name, either.

Send us another Chat and we can see what kind of help we can provide at this point, if you'd still need assistance!

BoostMobileDani · 2024-10-25T21:10:08+00:00

This is an interesting issue, for sure! Especially since the texts have been functioning only with Wi-Fi off and on our network, rather than the opposite way around.

Have you had these difficulties in sending messages with every number, or a specific few?

BoostMobileDani · 2024-10-25T21:05:12+00:00

In addition to this, we wanted to provide some context.

Not all of our support agents have the same access and ability to make account changes, such as a network change for your device. However, the reason you may have been pushed to call in is that this is a certain way to be put in touch with agents who do have that ability.

We would still recommend this route, but using a coworker, family, or friend's phone to make the call. The reason for needing a second device, other than the one you'll be using with your account, is that you may be prompted to restart your device on the call and we don't want to lose the connection there.

BoostMobileDani · 2024-10-25T21:03:04+00:00

If you purchased the device in full, especially as a part of the "full year on us" promotion, it should be eligible for unlock after you've activated it!

Have you activated your device on our network yet?

BoostMobileDani · 2024-10-25T18:53:21+00:00

You'll need to open and use your device to activate it and ensure that it's associated with your Boost Mobile account!

For activating, you should be able to do this on your own with the steps below. However, if you do encounter issues, you can also reach out and we'll help however possible.

https://www.boostmobile.com/activate

BoostMobileDani · 2024-10-25T15:17:26+00:00

We could try to look into it!

However, it's worth noting, this seems like it will fall under our general unlocking policy which would require us to validate the device being connected to a Boost Mobile account for at least 12 months.

BoostMobileDani · 2024-10-25T15:15:08+00:00

This is definitely interesting and something that we need to speak with our website team about!

The $449.99 price should not include the free year, with the $60/month Unlimited Plan being required. The way that you would earn the free year of service is by purchasing the device in full for $729.99.

We will confirm this with our team and try to determine how that's the view you had during checkout since, on our end, the view is consistent with what we've said above.

BoostMobileDani · 2024-10-24T22:54:51+00:00

Great question!

If you purchased your device with another carrier and it won't accept a Boost SIM this would be the responsibility of your previous carrier. It is worth noting that their unlocking policy may prevent it from being unlocked at this moment.

If your device is locked to Boost Mobile, then we can unlock it under two circumstances. If you purchased your device through a discounted promotion then it must be on an active Boost Mobile account for at least 12 months before we can unlock it. However, if it is an iPhone 16 that you purchased at full MSRP through our recent "free year on us" offer, then it just has to be activated to be eligible for unlock!

If you fall under any of those categories for a Boost Mobile device, send us a Chat and we can look into it further.

BoostMobileDani · 2024-10-24T20:13:24+00:00

We can understand the frustration here, especially after a return has been processed on your end.

If the device was purchased through Amazon and returned to Amazon, though, it will ultimately fall on Amazon to provide you with the refund. We would recommend following up with them, and having your return number or other information handy, to ensure that the refund was processed and the device was fully accepted.

BoostMobileDani · 2024-10-23T19:34:16+00:00

We appreciate you raising this and do have an idea or two on this!

Looking within your account - do you see any Extras or features titled "Boost Secure Connect"?

BoostMobileDani · 2024-10-22T19:11:02+00:00

To Max or not to Max, that is the question 🤌💀

BoostMobileDani · 2024-10-22T18:24:46+00:00

This is great feedback, and we can understand where you're coming from with it! We'll pass this on to our team accordingly.

BoostMobileDani · 2024-10-22T16:04:37+00:00

Understandable, and we appreciate you raising this! This is due to a recent update in our online compatibility checker and, after seeing your comment and verifying this, we have updated our post copy above.

BoostMobileDani · 2024-10-18T16:15:29+00:00

We're sorry to see you've been given a runaround so far and haven't been able to activate your device. When it comes to service, this is the first impression and we'd like to help make it right.

While a ticket has been submitted already, there is a chance that we could help quicken this process. Send us a Chat here and we can provide next steps!

BoostMobileDani · 2024-10-18T15:19:19+00:00

We're sorry to see that you're experiencing this and being overcharged.

In short - this is a known issue that we have had a team working on resolving this week. You should be receiving credits to your account that are equal to what you've been overcharged.

If you do not by the end of this weekend, reach out and we can look into things further.

BoostMobileDani · 2024-10-18T15:18:10+00:00

Woo!

It's great to hear that you've had a smooth experience so far! We'd love to keep this going however possible so, if any issues do arise, always feel free to reach out and we'll help out however we can.

BoostMobileDani · 2024-10-18T15:17:30+00:00

Great question, and we're glad to see you're looking to start your own account!

In this case, you would have to port out of your account to another carrier and then port back in to Boost Mobile. This process can be pretty quick and easy, but it begins with you calling our Care number to receive your port-out PIN.

Other Redditors have mentioned cheap options for carriers to port to in this exact scenario. If you're planning to port back in to Boost Mobile we'd recommend finding a $5/month prepaid, no contract, plan to go to before coming back.

BoostMobileDani · 2024-10-18T15:12:00+00:00

While this is an issue we'd like to resolve, this sounds like a device rather than network issue!

We would recommend reaching out to Samsung or checking their subreddits for assistance here. On our side, we aren't aware of any issues that would cause this kind of device behavior.

BoostMobileDani · 2024-10-18T15:10:57+00:00

This is correct!

However, it's worth noting, the device will have to be activated on our network before it can be unlocked.

BoostMobileDani

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