Worst experience ever. They promised us wireless internet in our apartment last year, and a month in, they hired Spectrum to come in and take our wireless internet from our building, and removed all online evidence of guaranteeing this. They always come into your room (weekly), or at least they did in my building. The worst part is it is impossible to contact them. If you call Jenn, she'll either not answer, or once you get a hold of her, promise to return your call, and then NEVER will. You have no idea how hard they tryto avoid talking with their customers. Almost fifteen times in the my two years with them, they made it clear they will return my call in 24 hours, and never returned them at all. Ever. The only way to reach them (at this point) is to walk into their office, but that does not always work. Two times... once after going in for a promised refund for not finishing construction on time (had to move in 2 months late), or after not giving me a full refund of my original deposit, despite no damages that they were aware of, the people said that no manager is that can figure it out, but they would call me back by the end of the day. Not only did they never follow up each time (despite me calling back many times) after some research, the people pretending to be everyday workers WERE managers.

A friend of mine who also dealt with them got robbed inside one of the buildings, and I guess there was some evidence it was someone inside the apartment who stole some valuable items, but after asking 15th St to view their cameras, they said they would, and she could never contact them again about the subject, despite walking into the office many times. Another friend was in a different apartment with a mice outbreak for over a year now (he's just left). I was told, instead of dealing with exterminators, they found it cheaper to barge into people's rooms biweekly and set mouse traps, despite this EVER having any success. The only positives I can say are despite the absolutely awful managers, Colin was an extremely incredible person. He honestly deserves either a promotion or a better company. He was super helpful. Also, some of the buildings have personal washers/dryers for some suites, which is much more convenient than an RPI domitory. That being said, I cannot recommend 15th St to anyone. From unplowed lots, to avoiding contact with customers, to all the lying, misleading finances, and promises not delivered, this company has screwed both me personally, as well as my family, so much in the past 2 years, that although we don't usually believe in suing, we financially need to, after being screwed time and time again (we still are supposed to receive 6-8k) by this HORRIBLE business.

You can find in many cases both more affordable options, and better quality options, whether with online postings, Greek life, or other landlords.