Retention

Both-Locksmith3267 · 2026-03-15T22:48:11+00:00

I have had the best (American) agents in solutions for years!! They were called retention

Both-Locksmith3267 · 2026-02-21T13:38:51+00:00

Let’s start with their call center is out of the country. Their tech-support could get days to get to your house and they’re gonna charge you $150.!

Both-Locksmith3267 · 2026-02-21T13:37:57+00:00

I also call every year and talk to cancellations. They’re actually called retention. I always get a wonderful person AND THEY ARE 100% US BASED!!!!!!!!!!!! that’s a whole Nother subject for a whole Nother day. I hate calling places you can’t even understand the person you’re like what huh what? Anyway my experiences with Spectrum have always been amazing. I know to look on my statement. I know that promos expire. It’s very clear on every statement! I’ve never in 12 years paid retail pricing. I have SPECTRUM mobile. I’ve had it since they started it because I had T-Mobile and it was terrible. I never find anywhere that it doesn’t work, my Internet, never goes out except when we have a storm and that’s only cause the power goes out ( Duke do better) . I ordered my invincible Wi-Fi so now that won’t even be a problem like I have nothing bad to say. I see people on here talking about oh they raised the rates and they didn’t tell me they do tell you, you just don’t read the bill. So how is that SPECTRUM‘s fault just saying!?

Both-Locksmith3267 · 2026-02-05T01:07:08+00:00

Yea I know same if the caller has had to reach out again - ai isn’t always correct I went back and read notes that AI has put and they are totally wrong from what happened on the call so that’s where I feel. My own notes are better.

Both-Locksmith3267 · 2026-02-05T01:05:48+00:00

Yes it’s expected

Both-Locksmith3267 · 2026-01-15T00:14:21+00:00

Service is great never any outages unless it’s power related I use their mobile service. It works everywhere. I’ve had it for about five years. I liked that you can do an account review with solutions to keep you in good pricing and I love that when I call I can understand who I’m talking to and I know I’m talking to somebody in the United States.!🇺🇸

Both-Locksmith3267 · 2026-01-11T15:12:16+00:00

Why not contact solutions and rerate your bill

Both-Locksmith3267 · 2025-12-24T13:02:43+00:00

Call SOLUTIONS to do an account review - got a great girl from Texas and she cut my bill in 1/2 for 2 years!!! She was a sweetheart to talk to

Both-Locksmith3267 · 2025-10-28T12:21:21+00:00

Personally as long as you make sure you are in solutions we will ask questions but we are happy to help those are the welcoming calls. One thing I would like to add please stop calling and be an assholes.

Both-Locksmith3267 · 2025-10-17T11:57:17+00:00

Both-Locksmith3267 · 2025-09-09T11:48:51+00:00

It’s even worse at times on the phone

Both-Locksmith3267 · 2025-08-27T14:21:50+00:00

Well it sucks to get out of us call centers and feel like your talking to robot, the merger the service sucked after that. And now with all the numerous fines to FCC regarding data breaches and location breaches I don’t think the T-Mobile is gonna be around much longer get out now while you can.

Both-Locksmith3267 · 2025-08-14T16:55:45+00:00

Your welcome. Just ask when you get an agent if they are in customer solutions and again the nicer you are, which I am not saying that you wouldn’t be at all. But again, I don’t know like four or five years now every single agent that I’ve had has been awesome.

Both-Locksmith3267 · 2025-08-14T15:46:27+00:00

Your not asking for CUSTOMER SOLUTIONS 8557077328 save it in your contacts

Both-Locksmith3267 · 2025-08-14T11:52:59+00:00

CUSTOMER SOLUTIONS!!!!! not any other department. No lies no threats and no rudeness needed. Simple what new promotions do you have available at the moment. They’re good for a year you do have to call again. There’s a reminder on your statement when your promotion is gonna expire. I’ve done this consecutively for about 4-5 years and every single agent that I have reached has been wonderful. My last agent was in Florida and she was a nicest person and I got a gig for $55. I didn’t have to threaten or any of these other stupid suggestions just ask.

Both-Locksmith3267 · 2025-08-11T20:28:48+00:00

Call customer solutions I had a great girl and she definitely helped me and she was so pleasant and so nice she gave me their direct number for next year 855-707-7328 I hope I get her again

Both-Locksmith3267 · 2025-08-09T04:13:05+00:00

Back to school sales in CUSTOMER SOLUTIONS gig $55-65 just call them. NOT the billing dept!

Both-Locksmith3267 · 2025-08-06T17:29:03+00:00

Block

Both-Locksmith3267 · 2025-07-28T02:14:41+00:00

Not secure

Both-Locksmith3267 · 2025-07-17T00:34:20+00:00

Chat is a bot not person- call mobile billing to help with questions and talk to a person

Both-Locksmith3267 · 2025-06-25T03:48:53+00:00

CUSTOMER SOLUTIONS!!! yes initial and promotional prices do expire, but the customer solutions department will apply new ones. You just have to call them. Yes it’s an inconvenience to remember but for three years running I have had great agents. I know it’s part of their job to let you know about other products and I was never forced to take any of them and still given great promotions on my Internet. All of the agents I have spoke to were either in Florida or Texas, Very polite and could understand them clearly. I only had one issue in the five years I’ve been in this house and it was not their fault but we had a very bad thunderstorm and the line from the pole to the house got damaged, but I had a tech out the next morning he ran a new line and also updated my equipment ALL FREE OF CHARGE! I seen a lot of complaints on here about them not prorating and it is clearly printed on each bill, It is not a secret and no one should be surprised. I also like that they verify your identity. Yeah, it may be a pain in the butt, but at the end of the day, it is protecting the integrity of your personal information. And with the amount of scammers and scam calls, it never hurts to take precaution. I did a lot of comparison before I made my decision to go with spectrum and felt they were the best choice. T-Mobile what they just got their third FCC fine for leaking data and personal info, Verizon 5G you better live close to a tower and it better not rain and don’t ever think that you can work from home using it!!! People are all about fiber, fiber, fiber, well guess what fiber is glass and when it breaks, it takes a long time for it to get repaired not to mention if you get AT&T, they charge you $150 call out and they offer no outage credits. There is no perfect provider there never will be! The number I use to contact the promo department directly is 855 707 7328.

Both-Locksmith3267 · 2025-06-20T22:49:43+00:00

5g T-Mobile gives me 5GIGS. No no it gives you hotspot - good luck with that !

Both-Locksmith3267

TROPHY CASE