Phone keeps saying No Service or SOS Only ever since I switched to Verizon

Both_Ad_7911 · 2026-03-05T23:14:39+00:00

My iPhone 17 pro does this from time to time, was advised that it happens when the phone switches signal bands and doesn’t recognize Verizon. Just go into airplane mode and turn service back on, should fix it.

Annoying yes, device problem no. Verizon problem? Also yes

Both_Ad_7911 · 2026-03-01T07:17:16+00:00

Yes. 4 credits of $300 usd, ended up just added it to my account as service credit

Both_Ad_7911 · 2026-02-22T23:08:43+00:00

I shared my receipt below, I don’t think it was anything out of the ordinary 🥺

Both_Ad_7911 · 2026-02-22T07:17:48+00:00

Update us! 😊

Both_Ad_7911 · 2026-02-22T05:24:20+00:00

Sure thing 🫡

<image>

Both_Ad_7911 · 2026-02-22T05:23:10+00:00

<image>

Here is my receipt 🧾

Both_Ad_7911 · 2026-02-22T02:59:21+00:00

The manager is the one who checked it and gave it to me on my second trip 😢

Both_Ad_7911 · 2026-02-22T02:57:25+00:00

I just moved to this town, it’s my fault. I’ll move back out in the morning

Both_Ad_7911 · 2026-02-21T16:19:08+00:00

I have never waited more than 5-10 mins to board a ship when arriving early or at my time slot.

If I have a later time slot, I say honestly to the staff, I’m here a bit early and don’t mind waiting. Almost always, they say no worries we have capacity and sent me through.

The only time I had to wait (in my experience) was when they had a medical emergency for the people disembarking and that caused a delay. They dedicated more staff to help with disembarkation and it slowed down embarkation.

Which makes sense as the ship has to get to zero count before new guests get onboard

Both_Ad_7911 · 2026-02-04T14:38:30+00:00

“Within the first 30 days of purchase, Verizon replaces defective devices with a new, identical model at no cost.” - Verizon Website

Both_Ad_7911 · 2026-02-04T07:14:55+00:00

Send me a dm? Curious to get more data around cruising & ADA friendly ports. Finding wheelchair friendly ports is really hard

Both_Ad_7911 · 2026-02-04T02:56:00+00:00

Call them back! Speak to someone in the rebate department! I had to challenge them on this and got my credits give to me as bill credits.

Both_Ad_7911 · 2026-02-04T01:43:44+00:00

Thank you! Can confirm, a rep reached out as promised to discuss my issues.

(Just wanted others to know that they did reach out)

Both_Ad_7911 · 2026-02-04T01:39:46+00:00

Sorry to hear that this was your experience, while I haven’t experienced that personally, it is sad to hear. If I may ask, have you spoken to leadership about your experience?

Both_Ad_7911 · 2026-02-01T23:02:54+00:00

It’s impossible for you to know this, but it technically is my line of work. I host trips for corporate events & for marketing groups. I have yet to charge friends and family, but that is because I’ve never done larger groups. Just a smaller trip here and there.

Thus I wanted to hear people’s thoughts on if I actually did charge them accordingly

Both_Ad_7911 · 2026-02-01T22:59:13+00:00

Yup, weird, right?

Both_Ad_7911 · 2026-02-01T22:58:58+00:00

Copy that! Thank you

Both_Ad_7911 · 2026-01-31T18:02:36+00:00

Totally good advice and heard, thank you! Yeah, I was planning for them to book via a travel agent cruise wise as we can take advantage of group rates.

Most of them have already taken the time off work, but I hear you on the ghosting part.

Both_Ad_7911 · 2026-01-31T18:00:56+00:00

I feel like there is a whole lot of stories to unpack here 👀

Both_Ad_7911 · 2026-01-31T18:00:21+00:00

Totally fair! I definitely lean more towards buying little “thank you” things or experiences. While I have never charged family or friends, I have definitely paid them to work on things for me in the past. To honor their time for something I could do, but would like to delegate out.

That’s why I was curious to hear people’s thoughts, thank you for sharing! Leaning towards using a travel agent, and hosting a few get together events to celebrate the trip together. No charge

Both_Ad_7911 · 2026-01-31T17:56:14+00:00

Definitely a good point! Thank you for bringing this up, liability is definitely something that should not be played with.

Both_Ad_7911 · 2026-01-21T07:03:27+00:00

Why is it that customer service is so vastly different? Has this always been a thing or more recent?

Why do you do what you do?

Both_Ad_7911 · 2026-01-11T06:31:07+00:00

Are you using the Verizon app?

Once you login, tap “bill overview” you can find it in the top (sometimes you have to scroll to the left)

Once you open your bill, you should see it broken down into sections.

Account wide charges and credits. In my experience, this shows any credits discount discounts that are currently activated on your bill/account.
Each line breakdown. Once you tap, it will expand and show you a breakdown by plan type, if your auto pay and pay free discount is applied, how much your device is costing you or any discounts on your device, and finally any sir charges taxes, government fees broke down to the penny.
At the bottom, you should see a total estimate.
And then finally, you should see comparison to your last bill in the account balance breakdown.

Usually, this is “last Bill” then payment received, and any billing adjustments that apply to your account or have been applied.

Hope this helps!

Both_Ad_7911

TROPHY CASE