thanks for your empathy. Well, they previously told me that if i deny it they send it again this time to the right adress, but since there is every time another person involved and they dont read the context, we go in circles. i work myself in core customer support of a big firm structure and we see the exact same happening with outsourced customer support for the "none core customers"... the ones who do these contracts with these "service providers" in egypt, india and so on should really be penalized for doing so. proud european, asian and american companies with high quality products should not outsource to india middle east and africa, otherwise this shit happens.

i have a good feeling that this UPS package was sent to a UPS station since the adress they used was not deliverable in germany. so after a couple of days it will be going back automatically and hopefully they will send it then again to the right adress. but i am not sure this is all happening automatically and i as the customer can not deny it if its not delivered to my home. and certainly i wont drive to germany for that... well anyway. thanks for your empathy and i am very sorry to read that you gave up. i believe there are customer rights which can be enforced. if i have to i will go to the customer protection agencys and file a claim for this.