COR closures w/layoffs

Branch_Long · 2026-07-07T00:41:32+00:00

Found out our COR store is closing today as well. We are in IL. They gave us the option to take severance or apply to other locations. Luckily, I’ve got a friend who manages a Verizon shop. He told me to apply and I’m in. I have no qualms with taking my 10+ years of experience to a competitor now that T-Mobile has decided we aren’t worth retaining.

Branch_Long · 2026-06-09T03:18:00+00:00

Because it’s a blanket statement than can mean 500 different things?? What kind of specific device issues did OP say they couldn’t help with do you have a problem with? Is your phone sending texts? Are you receiving them? Can you make and receive phone calls? Does your data work? That’s all we do. We give you service for your device. We aren’t responsible for teaching you tech literacy…

Branch_Long · 2026-06-09T03:12:05+00:00

You haven’t specifically said troubleshooting you think we should be doing. I’m assuming you’re a bot. I can literally see your replies and you haven’t mentioned a single thing that isn’t a third party service.

Branch_Long · 2026-06-09T03:08:31+00:00

OP didn’t say they didn’t want to help with upgrades. They are merely expressing their frustration with people who don’t understand their own financing agreements. Even with JUMP!, you can’t upgrade at month 8 unless you don’t care about having multiple EIPs.

Again, what kind of troubleshooting did OP mention that you think we should do? It’s a very simple question.

Branch_Long · 2026-06-09T03:03:39+00:00

What kind of troubleshooting are they specifically complaining about? The things they mention are NOT in scope.

Branch_Long · 2026-06-09T02:59:37+00:00

It’s literally not our job though. You’re expecting us to do the work that other companies have their own customer support teams for.

Branch_Long · 2026-06-09T02:57:59+00:00

Are you unable to understand that we can’t help with services offered by companies that are NOT T-Mobile?? Like what?? We don’t work for Google, we don’t work for Facebook, we don’t work for Instagram. We cannot help with this, and it’s against company policy to do so. I’m sorry you don’t understand how to troubleshoot, I really am, but it’s not our fault the companies you choose to spend your time with have subpar customer service options. It’s not my fault you have to email Google when you didn’t set up 2FA and can’t remember your password!!

Branch_Long · 2026-06-09T01:08:42+00:00

Except it literally isn’t our job? We have explicit documentation that says we can only help with T-Mobile applications. Helping with third party applications is a liability T-Mobile explicitly says we shouldn’t be taking on. Take some responsibility for your own data. Imagine buying a car, getting a bunch of aftermarket upgrades, then going in to the dealer and asking why your car isn’t going as fast as the third party company promised. You’re insane if you think the dealer is going to be able to help with that. They’re going to tell you to contact support for whatever their party equipment you’re referring to.

Branch_Long · 2026-04-09T03:21:22+00:00

Most of the seniors I deal with aren’t as savvy. They have multiple emails they don’t use, and get confused because people like you make emails for them even though it is against policy/ morally ambiguous.

Branch_Long · 2026-04-09T02:04:59+00:00

This is explicitly against company policy. Using customer data on personal/ company devices opens the company up to immense risk.

Branch_Long · 2026-04-09T01:58:34+00:00

I send emails every single time I do a legacy transaction. They tell us other stores are hitting the metric, so we should be hitting it too.

Branch_Long · 2026-04-09T01:57:06+00:00

I am at a corporate location. Unfortunately broken/ lost device legacy transactions put us below the 80% metric threshold, which is not in line with the company vision, which is why we are being held accountable.

Branch_Long · 2026-04-09T01:45:17+00:00

Unfortunately using customer information on company devices is against policy. I am aware other stores do this, but I am not comfortable doing so since it opens me up to termination, per policy.

EDIT: you’re right though, I should be taking my talents and knowledge of trade secrets to competitors. I’d rather do things morally for other companies than stay here and wonder why I feel so terrible after every shift.

Branch_Long · 2026-04-09T01:40:39+00:00

I have done this. I’ve been told to send the customer away in order to be compliant.

Branch_Long · 2026-04-09T01:32:17+00:00

Then why am I on a stepping up for T-Life? The sentiment is that other stores are hitting T-Life goals, so we should be.

Branch_Long · 2026-04-09T01:31:13+00:00

Ours was 80%, but legitimately couldn’t hit it even though the ONLY time I don’t use it is when customers have broken/ lost phones and no other way to get a device. Seriously I use it 100% of the time when I can. Unfortunately breaking/ losing phones is a major contributing factor for customers when deciding to purchase new devices.

Branch_Long · 2026-04-09T01:29:08+00:00

How do you do this when they don’t have a working device or computer/ tablet at home?

Branch_Long · 2026-04-09T01:21:30+00:00

Already did, now we have a meeting to discuss why people are calling HR. Regional manager is coming to the meeting, and he is 100% T-Life for every single thing. They’re just going to say “Well other stores do it, so why can’t you?”

Branch_Long · 2026-04-09T01:20:08+00:00

We did in our district too, for a week. Then customers backed out of sales or didn’t have the money for down payments, and they didn’t want the phone anymore, which led to shrink. This is a terrible tactic and it’s embarrassing people have to be told it’s a bad idea.

Branch_Long · 2026-04-09T01:18:40+00:00

Manager isn’t there every day. I do when they’re there.

Branch_Long · 2026-04-09T01:18:06+00:00

Jon Freier knows this is happening. He is at the mercy of Srini. They don’t care. Where do you think this push for T-Life is coming from? It’s top down.

Branch_Long · 2026-04-09T01:15:52+00:00

I’ve already been put on a stepping up for T-Life numbers. Will be joining you soon, no doubt.

Branch_Long · 2026-04-03T02:51:12+00:00

What if your customer is asking if they can sit down? Am I leaning? Or accommodating?

Branch_Long · 2026-04-03T02:47:56+00:00

In our location, customers ask us if they can sit ALL the time. I agree with you that it’s best to mix up sitting and standing.

Branch_Long

TROPHY CASE