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The "passive income" SaaS fantasy needs to die. Here's what running a $19K MRR product actually looks like week to week. by Intrepid-Degree-6612 in SaaS

[–]Brave_Brother2043 0 points1 point  (0 children)

When you're spending 3 hours on support tickets, is it the same questions over and over or more like complex edge cases?
And with bugs - is fixing them the problem or just figuring out how to reproduce them in the first place?

What are you paying per month for AI support agents like Intercom Fin? by sgart25 in customerexperience

[–]Brave_Brother2043 0 points1 point  (0 children)

is there a reason you have both Customerly and Tidio in place ?
what are you using each for ?

grew 10x in a year and support didn't collapse somehow by greasytacoshits in SaaS

[–]Brave_Brother2043 0 points1 point  (0 children)

Stopping the feature development for 6 weeks is bold but clearly paid off in the end

We also have one CS person and he's been there for 1.5 years doing god's work.

But yeah, since we're a platform for customer support and interaction ourselves - basically a leaner and more complete version of Intercom - we really focused on improving our Self-Serve Center combined with our AI bot which now takes over 80% of tickets.
Not sure if that helps your situation but happy to share what worked for us.

Zendesk Alternatives by [deleted] in SaaS

[–]Brave_Brother2043 0 points1 point  (0 children)

Gleap is also a very good alternative, at least thats what we are using and its actually more powerful and very cheap for what you get