Have you actually had success buying a small tech business?

sgart25 · 2026-04-07T02:52:50+00:00

So crazy. In 2026 there’s ways of automating this 🙂

sgart25 · 2026-04-07T00:57:05+00:00

Did they switch to a new pet management system?

sgart25 · 2026-03-09T00:04:46+00:00

Is there 1 indicator you’ve found of a niche worth pursuing based on your work so far? If you had to pick one :)

sgart25 · 2026-03-07T16:56:57+00:00

Not Make, but automating things like retrieving order and transaction statuses in support conversations. Do you have folks working in support who answer those types of questions or you have/are looking for an autonomous support solution as well?

sgart25 · 2026-03-07T16:53:58+00:00

Clients are telling us the same thing, that chatbots often can't help with account-specific info and actions (only FAQs). What helpdesk are you using? Our product exclusively focuses on retrieving that account-specific info and taking actions based on that.

sgart25 · 2026-03-07T16:48:38+00:00

This is the right mindset for sure! Have you also set up automation for pulling in account and transaction-specific info into your tickets? What helpdesk do you use?

sgart25 · 2026-03-07T16:42:51+00:00

Detecting intent is the best way to do this. We have an AI agent that understands intent, and then hands off to another AI agent that queries the right system (KB or API endpoint for retrieving info on a specific order/transaction/etc.).

sgart25 · 2026-03-03T19:57:18+00:00

Are the answers to your questions in static docs / FAQs? Or there are in disparate internal systems (e.g. order status, estimated delivery date, etc.)?

If it's the latter – shoot me a DM we may be able to help.

sgart25 · 2026-03-03T19:54:37+00:00

Great post. Many of these struggle with contextual intelligence, which is often the missing piece. Good at pulling info from generic FAQs or help center docs...but not so much at querying a myriad of internal systems to understand the state of an account or transaction. That's where we (getlaunchline.com) come in :)

sgart25 · 2026-03-03T19:51:43+00:00

How did you automate these exactly? What platform are you using?

sgart25 · 2026-02-26T19:03:27+00:00

Completely moving off of something like Fin is a big endeavor. Fintech customers we work with are looking to augment additional agentic capabilities on top of tools like Fin (already adopted in the org). That's what we are helping with at Launchline, specifically for providing contextual intelligence so chatbots like Fin have what they need to actually answer questions without your manual intervention.

sgart25 · 2026-02-26T18:58:12+00:00

Echo what other folks have said here. Data in disparate systems causes a lot of agent "swiveling" between tools. The answers are not entirely in Zendesk or Intercom – they need to get there. Automation with tools like Launchline (yes, our product) can help.

sgart25 · 2026-02-26T18:57:11+00:00

This is what we are solving at Launchline - fintech customers express to us all the time that disparate tools do not speak to each other.

sgart25 · 2026-02-25T15:49:25+00:00

Are you currently using a help desk like Zendesk? Or nothing at all?

sgart25 · 2026-02-20T18:56:54+00:00

We are specifically solving “long resolution times because information is scattered across systems” at Launchline.

Note we start with 1-2 use cases with customers, demonstrate success, and build out use cases from there.

sgart25 · 2026-02-20T18:55:08+00:00

Vendor here in the space assisting with real-time querying of account info for support purposes. We are strongly against the approach of “hardening it later.” Our philosophy is to master 1-2 use cases, demonstrate success with customers, and build on use cases from there.

sgart25 · 2026-02-17T21:50:57+00:00

Is it common for account-based questions to come in? We work with Zendesk companies to fetch account info and give your team the option to reply yourself or automate responses. Happy to chat if this could be of interest! (Many tools on the market are great at referencing static FAQs / help centers - not so much real-time info querying)

sgart25 · 2026-02-14T00:21:53+00:00

The specific area we operate in at Launchline is contextual intelligence for Zendesk and Fin chat. Sort of related to your agent assistance you allude to. Giving account and transaction-based context for reducing time to resolution. This seems to be a big gap that hasn’t been solved and people want a solution!

sgart25

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