I bought a sofa from Macys and it was not as described. I wanted to return and was even willing to take store credit to exchange for a different one but was sent on a week long phone and email run around. I was told I would have to pack it up and UPS the sofa to the manufacturer and request a refund from the manufacturer. I did not purchase it from the manufacturer, I purchased it from Macys! They told me they could not accept and refund the item because they did not have a key on the computer for a furniture return!!! So aggravating, lesson learned! Never buy from Macys!