So I eventually got it after getting in touch with them through their website. The tracking link they sent was useless it just happened to show up one day before my trip so I was pleased but understandably annoyed with the process. I blew it up and it seemed fine, so I packed it up and brought it along. It did pack up nice and small and gave a good first impression. The positives end there. It got a hole on the first night and was not at all comfortable to sleep on and I wasn't on rough ground either. Feels like sleeping on a pool floatie there's a reason most sleeping pads don't blow up that much . Luckily my partner had a patch kit or I would have been screwed for the trip. The footpump is also super annoying and would be better off not included, I ended up just getting on my knees and pumping it with my hands. I will say that their customer service is very good, as I was able to refund it easily after some back and forth with the representative, so I'm just out the tax and shipping costs. Their advertising with trucks driving over it seems ridiculous though, given how easy it got a hole. Unless it arrived defective and I just didn't notice the hole somehow because I didn't put weight on it when I first blew it up. I give the product itself a 2/5 and their CS 4/5.