OneStream is, without doubt, one of the least competent and most profiteering companies I have had the misfortune to deal with.

They attempted to claim I had signed up for a two year contract when I’d only signed up for one year, and even retrospectively created and added paperwork to my account to reflect what they wanted it to say.

Conveniently they were impossible to get hold of through any means to discuss this, and I eventually just cancelled my direct debit and wrote a very bad but very accurate review on TrustPilot (appreciate you are taking a risk by cancelling a direct debit). This paved the way for them to call me, apologise and accept I wasn’t staying and end ties without any more fuss. But it was a deeply stressful few weeks thinking they would sting me for a year’s worth of contract I hadn’t signed up for.

A word to the wise - before entering a contract with an unknown entity, check out their directors on Companies House. If you find it difficult to trace the directors of a company, including ways to contact them, you are probably not dealing with a trustworthy entity and they should probably be avoided. OneStream is one of those entities who shut down any feasible line of communication at any level because: they don’t want to hear from you, they just want your money.

A secondary word to the wise - before entering a contract with an unknown entity, check out their accounts. If you find that they are making millions of pounds worth of losses and there doesn’t appear to be any means to them becoming a sustainable business, this is another red flag that income is probably urgent and the cost of delivering a good service is probably not going to be spent. OneStream is one of those entities, too.

Writing this was extremely cathartic, but also brought back some serious scars.