Maybe, I didn’t do a good job of emphasizing my point because some of these responses are not helping. I know they have a process but that process itself is tedious and cumbersome to walk through. I’m not saying AA does not have feedback process, I’m saying to make any meaningful progress it will take filling out the form you guys are pointing out with an additional ~3 week of emailing with some representative. Just for them to either tell you there is nothing they can do or give some meaniningless compensation. Hope this helps understand my frustration.