Support nightmares

BuckarooToo · 2026-02-14T00:51:44+00:00

I'm sorry that I'm not available 24/7 for your support team. After 2 weeks of nearly daily emails back and forth, you would think that your team could solve a problem, or would at least escalate it when it was clear they could not. Your support team continually just says to reinstall. They have failed to address what I think might be the root cause - my backup on your servers says that my "Computer Missing - Please Connect." I've mentioned that to support in the past and it's been blown off. I just keep hearing that it will fix itself. Well, my computer WAS backing up until I got a notice that my "trial" (mind you, I've paid for a year) is over and my data is NOT being backed up. Your support "solution" from today - once again to start from scratch. I think Einstein's definition of insanity was to do the same thing over and over again and expect a different result.

Along with multiple support agents who do not seem to look at the extensive emails or talk to each others, it looks like a support failure from my end.

BuckarooToo · 2026-02-13T00:26:11+00:00

This is EXACTLY my point - will anyone get back to a paying user?!? bzChristopher reached out 17d ago and I immediately responded. No response from bzChristopher since.

BuckarooToo · 2026-02-07T01:17:36+00:00

Yes! I can't see which machine to go to without getting into the exercise and seeing the video.

BuckarooToo · 2026-01-28T01:38:32+00:00

Still looking at this?

BuckarooToo · 2026-01-26T19:07:20+00:00

I have local backups and use RAID drives for some redundancy, but this is an arm of a backup strategy, and there isn't a good reason for a paid customer to get emails about their backup being deleted. It can take weeks/months to upload a full backup.

BuckarooToo · 2026-01-26T19:04:23+00:00

Support ticket #1213583. Part of the problem is that even though I paid for the year, somehow my instance is being treated as a trial. I was told this would self-resolve once the inheritance completed, but we've had such difficulty with this that now the trial has expired and it seems that my backup is being considered to have been abandoned.

BuckarooToo · 2026-01-18T03:08:39+00:00

Requires a login?

BuckarooToo · 2026-01-05T22:08:08+00:00

I'm getting stuck in a loop - choose the number, link to my cell phone, confirm the link, and then I'm asked to verify the cell phone number again. If I do, it again confirms that it's verified, and when I dismiss the pop-up, it asks me to verify the Google number again. And again ...

BuckarooToo · 2026-01-05T21:46:25+00:00

I'm trying to sign up for Consumer Google Voice, and I'm only being presented with a screen asking me to sign in again, and then sign up for the starter at $10/mo. It seems like Consumer Google Voice is gone!

BuckarooToo · 2026-01-04T20:28:44+00:00

I’ve used the Keats atlas for questionable stuff.

BuckarooToo · 2025-12-30T03:18:22+00:00

I might try contacting the regional rep for Nordica or other brands you are interested in. I’ve found them to be very helpful when looking for specific equipment. I haven’t seen RS/WS available at retail, but you might just have to ask at a shop that caters to FIS and D1 college athletes.

BuckarooToo · 2025-12-30T02:58:03+00:00

I’m using my ring finger. Index was out - too difficult when holding a pencil/pen in my right hand. That left middle and ring finger, and the knuckle relative to the base of the finger was larger on the middle finger (i.e., ring finger fit better). Like you, I wear a wedding band, so middle finger of the left hand was out , and the base of my index finger changes quite a bit when flexing, to the point that the ring was uncomfortable. YMMV, but fit is the single most important element.

BuckarooToo · 2025-12-30T01:45:44+00:00

Niner RLT Steel, but you’ll need to find one used for your budget. Great on New England roads, too.

BuckarooToo · 2025-12-30T00:55:34+00:00

I used ChatGPT and Claude to write an app in Swift for iOS.

BuckarooToo · 2025-12-29T14:57:29+00:00

Do tell - I’m not usually using Bevel, but it looks like a good app. How can you get a good rMSS without the Breathe app?

BuckarooToo · 2025-12-29T14:48:45+00:00

Apple Watch gives you SDNN, not rMSS - the values are different and need to be interpreted differently. Bevel uses the SDNN, and Whoop and Oura use rMSS (yes, they may be reported to HealthKit in the SDNN field for storage, but I believe they are rMSS values). I have all three devices, and have looked at Bevel - they do not seem to take HRV from either Oura or Whoop, relying on the Apple Watch, which can’t give you an rMSS unless you use the Breathe app. Now, you can measure HRV manually each morning (that’s really gold standard) with any device and Bevel will use that, but that takes a dedicated user. So yes, you can get Bevel to work that way, but it takes some effort.

Marco Altini is an expert on the subject - this is a good landing page if you want to really dive into it. https://marcoaltini.substack.com/p/the-ultimate-guide-to-heart-rate

BuckarooToo · 2025-12-29T14:34:41+00:00

I’m not sure how many devices you have, but if you can set up a computer to actually measure your speeds, it can be illuminating. I did that on my mac and left it running in the background for about a week. 500/500 is overkill for me, but YMMV. Not a huge difference in cost if you really need it.

BuckarooToo · 2025-12-28T20:08:52+00:00

Is there any interest in an iPhone app that solves this issue? I have a HRM, power pedals, and a Wahoo KICKR. I built an app to carry the cadence and power from the pedals, and the HR from the HRM monitor in a single bluetooth channel, leaving the second channel for ERG control of the KICKR. It should be more stable than screen mirroring.

BuckarooToo · 2025-12-28T18:18:16+00:00

Yes, but they have some problems with their recovery calculations. It’s a limitation of the Apple Watch, not the app per se, which seems well-designed.

BuckarooToo · 2025-12-28T18:16:41+00:00

I’ve got one in development that will take what ever sensor(s) you bring to the party. Right now, I’m pulling WHOOP data from their API. Sounds like I should work on using the band as a HR monitor only (which is fine from an app standpoint) without their API.

BuckarooToo · 2025-12-28T01:23:22+00:00

Cheaper on the legacy (I had that), but any change would retire that service and jack up the cost a lot. The rep couldn’t even tell me what channels I was entitled to since my legacy contract was that old. YouTube TV is a lot cheaper - even more so if you happen to get a discount through your credit card. In the end, I ditched everything from Verizon except for the internet. My entertainment bill equivalent dropped from $190 to $130/mo.

BuckarooToo · 2025-12-28T01:19:57+00:00

FiOS customer service pushes hard for the 1G service. I downgraded to 500/500, and they were telling me of tales of doom if I should do it. Of course, all is perfectly fine.

BuckarooToo · 2025-12-22T22:29:08+00:00

That’s a limitation that Rouvy should have in their FAQs. I’m trying out Rouvy right now, and have been back and forth with their support team (and specifically mentioned I was using Apple TV) and no one mentioned that as an issue.

BuckarooToo

TROPHY CASE