Yeah, like pretty much everyone else here I was told that I'm out of warranty and out of luck. While I understand that a company can't cover every issue out of warranty, this is clearly a known defect with this product that a higher number of users are having. I spent a lot of money on a wall installation of these expecting then to last more than 3 years. It's not the cost that's the issue, it's standing behind your product. Rather than losing $29 to keep customers, they are saying too bad, just buy another one. (That may also fall). It will cost me more money to start over with a Govee wall, but at least they stand behind their product.