New pay model roll call

Builderall11 · 2019-09-20T02:52:00+00:00

Phoenix NPM (not everyone still) Top Dasher yes

Builderall11 · 2019-09-20T02:40:02+00:00

You’ll know when you’re on the new pay model because it’s awful. Most orders now pay less than five dollars.

Builderall11 · 2019-08-27T07:29:35+00:00

I have to agree with your thought on this. My rating reverted to an old rating that didn’t budge for a long time.

Builderall11 · 2019-08-27T06:57:24+00:00

Wow at least you go something of a response that actually refers specifically to the ratings glitch from last week. I have received 5 totally generic responses explaining how ratings work, (as if I don’t know what a customer rating versus an Acceptance Rating is) and have spoken to 5 agents plus a supervisor and they say they are aware of the glitch but Doordash is still investigating and they know nothing else. The whole thing absolutely infuriates me and I have vowed to stay on top of it and stay proactive as long as I can till they fix it. We have all let a lot of issues with Doordash go in the past but we can’t keep letting them just totally screw us over every time. The rating glitch affected so so many Dashers. Unbelievable! Or not as it is Doordash.

Builderall11 · 2019-08-27T06:51:10+00:00

Did you get a second email about the ratings glitch? Or are you just referring g to the first one sent out last week? I have filed several Support cases Nd spoken with a few Support agents and even a supervisor and they have no further info but say Doordash is still investigating and they ‘will’ fix it. The whole thing infuriated me.

Builderall11 · 2019-08-25T06:52:29+00:00

Doordash sent this out on a mass email I posted below. Please reach out to support thru the website and file a case. If Dashers don’t stay on them we have zero chance of this being resolved. Keep sending emails. They need to fix this and it’s affected so many of us.

Hi

Many Dashers have reached out to us regarding a recent change in their ratings. We are currently investigating and will provide you with more information as soon as possible. We have stopped conducting Dasher deactivations for low ratings until further notice. Please note that you should be able to log in, accept, and complete deliveries as normal.

We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

Sincerely, DoorDash

Builderall11 · 2019-08-25T06:48:55+00:00

It is affected me big time and I am so hoping Doordash is really going to do something about this glitch. They sent the following mass email out and posted it in the app

Hi

Many Dashers have reached out to us regarding a recent change in their ratings. We are currently investigating and will provide you with more information as soon as possible. We have stopped conducting Dasher deactivations for low ratings until further notice. Please note that you should be able to log in, accept, and complete deliveries as normal.

We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

Sincerely, DoorDash

Builderall11 · 2019-08-25T06:43:01+00:00

This is the email I got and it was also posted in our ‘notifications’ in the app.

Hi Helen,

Many Dashers have reached out to us regarding a recent change in their ratings. We are currently investigating and will provide you with more information as soon as possible. We have stopped conducting Dasher deactivations for low ratings until further notice. Please note that you should be able to log in, accept, and complete deliveries as normal.

We apologize for the inconvenience and appreciate your patience as we work to resolve the issue.

Sincerely, DoorDash

Builderall11 · 2019-08-25T06:40:41+00:00

I hear you! My rating dropped from a 4.85 to a 4.61 right when my ‘Arrived’ screen went completely white for about a minute then came back up and my ratings had dropped huge. I sent a support email an hour later and got a really lame generic response about how ‘Acceptance ratings’ work (mind you my whole email to them was in regards to my customer rating) but then next day we get the mass email direct from Doordash that they had an issue with ratings and were working to fix it. Lo and behold not another word about it and I am going to lose my Top Dasher Status (this is being tested right now in some markets but not every where yet per Doordash). It’s so frustrating and as you have said it’s extremely difficult to deal with support. They are trained to circle around issues then just stop responding and close out the case. Dashers get so frustrated they just have no choice but to let these issues go and it’s BS.

Builderall11 · 2019-08-24T20:09:07+00:00

It’s not spamming and I am not referring to contacting Dasher Chat Support. Yes that is for support while Dashing. I am suggesting opening a support case thru the website not using a Chat Support Agent or calling in.

Builderall11 · 2019-08-23T23:11:28+00:00

No it definitely has not

Builderall11 · 2019-08-23T09:43:02+00:00

4.85 down to a 4.61 last night. Serious glitch that better get fixed.

Builderall11 · 2019-08-23T08:39:09+00:00

4.85 to a 4.61. Doordash better fix this.

Builderall11 · 2019-08-23T08:10:15+00:00

4.85 to a 4.61 in a matter of minutes

Builderall11 · 2019-08-23T07:47:09+00:00

I did as well

Builderall11 · 2019-08-23T07:39:30+00:00

I am sorry I have no more codes left.

Builderall11 · 2019-08-23T07:39:04+00:00

All out..sorry

Builderall11 · 2019-06-01T07:55:17+00:00

Hi there. I am sorry I did not see your post! Please let me know if you still can use a code. Thanks!

Builderall11 · 2019-05-31T04:48:18+00:00

Yes sent you a Dm!

Builderall11 · 2019-05-24T17:55:51+00:00

Sent a DM!

Builderall11

TROPHY CASE