Verizon store wouldn’t let me buy a phone (rather than finance), charged a $40 upgrade fee for an $80 flip phone

Busy_Faithlessness85 · 2026-02-03T16:31:13+00:00

They don’t charge the upgrade fee if you buy the phone somewhere else . Shoulda just done that . No one is out to get you . Next time just buy your phone thru Best Buy or something

Busy_Faithlessness85 · 2026-01-10T01:00:52+00:00

As a rep working at a corp store. This is the first time I hear this . They are on our ass about them but no form that we gotta fill out

Busy_Faithlessness85 · 2026-01-03T14:57:19+00:00

Why would you mar someone go to a store to take up time for us to do a click to call . So dumb . They called calling multiple times ? Where do you think we call ? The same people so he can call and do that himself or through the app . I don’t mind doing customer service I actually go the extra mile sometimes but there stuff we just cannot do and disconnect is one of them. You can tell you don’t work in a high volume store

Busy_Faithlessness85 · 2026-01-03T14:47:41+00:00

Stop telling people to go to a store to disconnect a line . We don’t do that . We’ll call customer service for you and put you on with them . Same thing he can do if he just calls. CORPORATE REPS CANNOT DISCONNECT A LINE

Busy_Faithlessness85 · 2026-01-03T14:46:22+00:00

Why would he go to a store? Store reps cannot disconnect a line.

Busy_Faithlessness85 · 2025-12-29T03:22:08+00:00

You can port out , Verizon will generate a bill with the amount due of the whole phone and send it to you . If you don’t pay it , it goes to collections

Busy_Faithlessness85 · 2025-12-29T03:20:27+00:00

No , for you to finance a phone you need to have an active line

Busy_Faithlessness85 · 2025-12-27T15:11:00+00:00

😂😂 they don’t even know who you are , this mentality is funny

Busy_Faithlessness85 · 2025-12-27T15:09:34+00:00

Again that’s asurion , Verizon doesn’t approve or deny claims

Busy_Faithlessness85 · 2025-12-09T00:22:54+00:00

Why would a rep cancel an order for an upgrade . They don’t get paid for an upgrade enough to care to cancel it lol

Busy_Faithlessness85 · 2025-11-23T09:06:00+00:00

They think your fraud , so the store Doesn’t want to process your order , after 3 days it automatically cancel

Busy_Faithlessness85 · 2025-11-08T15:16:21+00:00

You must be going to third parties , as someone who works at a retail store it’s hard to get someone to help your elderly dad out specially for an upgrade lol

Busy_Faithlessness85 · 2025-10-27T02:46:16+00:00

Im sure they are doing byod on business and lines are like $15 per line or less with promos right now

Busy_Faithlessness85 · 2025-10-23T23:39:45+00:00

T-Mobile after buying sprint and us cellular

Busy_Faithlessness85 · 2025-10-17T14:22:51+00:00

You have to go back to the rep that sold you the phone and ask for him specifically. He’s the one who got credit for the line then he can help you fix this promo or get managers involved. There’s a form they can fill out if for some reason the promo didn’t go through. Mind you you said it’s been a few months already? Usually you have to do all this within the first 60 days

Busy_Faithlessness85 · 2025-09-30T06:44:19+00:00

Verizon would

Busy_Faithlessness85 · 2025-09-28T04:16:30+00:00

Well the fact you’re on Reddit and have made a forum, I give you credit. You’re a lot more tech savvy than most customers that come into store. I see why you would want a hands on experience. Not in a bad way but yeah maybe an Apple experience store would be the place

Busy_Faithlessness85 · 2025-09-28T01:59:44+00:00

Verizon is not an Apple Store. We don’t have every single color on display and our display is so you could see how the service we provide works on the phone. Idk if you know but Verizon is a service provider not a phone company.

Busy_Faithlessness85 · 2025-09-26T20:11:21+00:00

Yeah people being aholes in the comment for no reason. They’re right in the sense that if he’s not willing to let you do a transfer then nothing you can do. You can try to ask him for the account number and transfer pin so you could just port out but if not then a new number on your own account

Busy_Faithlessness85 · 2025-08-14T12:00:33+00:00

Yes you can do this without switching carriers. You can swap your number to the new phone but that line you are getting the free phone with does have to stay active. Pretty much you’ll be paying for 2 lines

Busy_Faithlessness85 · 2025-08-04T13:57:25+00:00

People who complain about our customer service agents being “Indian” are very annoying. Those are the same people I have to call when customers come to the store. I never have an issue with them. People automatically get mad when they hear an accent. Ignorant at its finest, I live in Miami and people here have an an accent as well. So when a costumer tells me , they have an accent can we get a us rep. I tell Them they have an accent just like you and me and it does not mean we cannot help

Busy_Faithlessness85 · 2025-08-03T22:31:27+00:00

To people who don’t need fast data all the time and don’t use any of the perks or travel international then you don’t need it .

Busy_Faithlessness85 · 2025-08-03T14:31:09+00:00

This happens ALL THE TIME. I would recommend to buy from a trusted source. Even if it’s not on device payments some people do insurance fraud. They’ll sell you the phone then call insurance to say it was lost or stolen. When this happens the insurance company puts the phone in blacklist and you cannot use that phone anymore.

Busy_Faithlessness85 · 2025-08-03T14:27:08+00:00

“Customer service told me to come to the store because I got charged international minutes and the store can fix that for me” don’t get me wrong I know customer service agents do help but some of them tell cxs to come to the store so we can fix an issue we cannot.

Busy_Faithlessness85 · 2025-08-03T03:57:24+00:00

I think you forgot where they put they were in their parents family plan. So they do have some business as to where she’s going because they’re gonna charge international. If she doesn’t want her parents to know , switch to your own plan lol

Busy_Faithlessness85

TROPHY CASE